Mirza Romo
Chula Vista, California
Summary
Dedicated and results-driven professional with over 10 years of experience in business development, operations management, and sales in diverse industries, including medical tourism and real estate marketing. Highly skilled in customer satisfaction, team leadership, and project management. Known for consistently exceeding performance expectations and driving positive business outcomes. Seeking a remote position that offers opportunities for growth and competitive compensation.
Professional in operations support, well-prepared for this role with strong track record. Skilled in process optimization, resource allocation, and performance management. Known for effective team collaboration, adaptability, and results-driven approach. Reliable and able to meet changing organizational needs with focus on efficiency and continuous improvement.
Overview
11
11
years of professional experience
Work History
Business Development & Operations Support Manager
Trevita Medical Tourism
01.2022 - 09.2025
- Foster exceptional customer experience, ensuring that client expectations are met or exceeded through proactive communication and solution-oriented strategies.
- Serve as the key liaison between medical professionals in Mexico and U.S.-based operations, effectively managing international negotiations and ensuring smooth workflow across borders.
- Achieved and maintained a 4.9-star Google review rating by providing exceptional service and maintaining high customer satisfaction levels.
- Led and managed the coordination and sales department, ensuring smooth operations and efficient execution of business strategies.
- Streamlined operational processes to enhance efficiency across departments.
- Led cross-functional teams to implement new medical tourism initiatives.
- Mentored junior staff, promoting best practices in operations management and customer support.
- Fostered relationships with healthcare providers to optimize patient care pathways.
- Coordinated employee schedules, optimizing staffing levels to meet fluctuating workload demands without compromising service quality or efficiency.
- Developed strong relationships with vendors to negotiate favorable pricing and contract terms.
New Business Manager
Rivo Holdings
01.2016 - 01.2022
- Led a high-performing team of 18 individuals in a lending industry company, driving significant business growth and exceeding company goals.
- Designed and implemented training programs, promoting individuals to achieve monthly sales targets, contributing to the highest year-over-year ROI within the team.
- Managed sales pipelines, client relationships, and business development strategies to secure new accounts and foster repeat business.
- Utilized strong organizational skills to streamline operations, reducing inefficiencies and enhancing team productivity.
New Business Representative
Homes.com
01.2015 - 12.2015
- Conducted cold calling to realtors and brokers to initiate discussions regarding targeted marketing strategies for property listings.
- Organized and booked presentations to demonstrate marketing packages aimed at increasing visibility and sales for real estate listings.
- Successfully upsold premium marketing packages to real estate brokers, driving increased revenue and market penetration in competitive zip codes.
Education
International Business Management
Cetys Universidad
01.1999
Skills
- Business Development
- Client Relations
- Customer Satisfaction
- Customer Retention
- Project Management
- Operations Support
- Sales
- Lead Generation
- Team Leadership
- Training
- Attention to Detail
- Organization
- Effective Communication
- Negotiation
- Remote Work Adaptability
- Bilingual English-Spanish
Additional Information
Available to work remotely from anywhere in the world., Strong time management and self-discipline to excel in a work-from-home environment., Fluent in Spanish.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Business Development & Operations Support Manager
Trevita Medical Tourism
01.2022 - 09.2025
New Business Manager
Rivo Holdings
01.2016 - 01.2022
New Business Representative
Homes.com
01.2015 - 12.2015
International Business Management
Cetys Universidad