MIRZA MUSTAPHA
Brampton
Summary
Dynamic Parts Manager at Volvo Cars Mississauga with a proven track record in inventory management and customer service. Enhanced operational efficiency through an improved inventory system, resulting in increased customer satisfaction. Skilled in problem-solving and staff training, I consistently delivered timely reports and streamlined processes to support business goals.
Knowledgeable with strong background in managing parts inventory and optimizing supply chain operations. Successfully implemented inventory control measures, ensuring availability and reducing downtime. Demonstrated efficiency in vendor negotiations and team leadership.
Overview
21
21
years of professional experience
Work History
Parts Manager
Volvo Cars Mississauga
06.2004 - 03.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
Education
High School Diploma -
Lincoln M Alexander Secondary School
Mississauga, ON06-2004
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Inventory auditing
- Returns processing
- Forklift operation
- Purchasing strategies
- Inventory restocking
- Goal setting
- Customer relations
- Coordinating paperwork
- Staff training
- Sales promotion
- Profit and loss tracking
- Stock control
- Reviewing deliveries
- Obsolescence control
- Hardworking and reliable
- Problem-solving
- Management
- Energetic and positive
Languages
English
Full Professional
Timeline
Parts Manager
Volvo Cars Mississauga
06.2004 - 03.2025
High School Diploma -
Lincoln M Alexander Secondary School
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