Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miryam Cristina Castaneda

Customer Service And General Office Work
Vancouver,BC

Summary

Driven by a commitment to excellence, I leveraged my problem-solving and Microsoft Word skills at Destinations North America to enhance service delivery and operational efficiency. Known for a friendly attitude and effective teamwork, I consistently exceeded customer expectations, contributing to significant improvements in customer satisfaction and team productivity.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service and Reservation Check in

Destinations North America
Surrey, British Columbia
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.

Bookkeeping Assistant

SuperB Form Works Ltd
Vancouver, British Columbia
10.2018 - Current
  • Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Corrected discrepancies in financial records for balanced books.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Managed emails, faxes, Invoices, payroll etc.

Non-Resident Manager

Boardwalk General Partnership
Surrey, British Columbia
03.2010 - 05.2014
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed aproximately 30 incoming calls, emails per day from customers

Customer Service Cashier

Tim Hortons
Airdrie, Alberta
03.2007 - 11.2007
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Education

Associate of Business Administration - Esthetic

CDI
Surrey, BC
07.2005 - 10.2006

Body Spa + Medi Esthetics - Esthetics

JCI Institute
Vancouver, BC
09.2021 - 10.2023

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Computer Skills

Customer Service

Problem-Solving

Flexible and Adaptable

Data Entry

Multitasking

Microsoft Word

Verbal Communication

Excellent Communication

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Customer Service and Reservation Check in

Destinations North America
05.2024 - Current

Body Spa + Medi Esthetics - Esthetics

JCI Institute
09.2021 - 10.2023

Bookkeeping Assistant

SuperB Form Works Ltd
10.2018 - Current

Non-Resident Manager

Boardwalk General Partnership
03.2010 - 05.2014

Customer Service Cashier

Tim Hortons
03.2007 - 11.2007

Associate of Business Administration - Esthetic

CDI
07.2005 - 10.2006

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Miryam Cristina CastanedaCustomer Service And General Office Work