Mirwais Ghafoori
Roseville
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, excelling in customer service and team leadership. Skilled in sales monitoring and employee performance evaluations, I foster strong customer relationships and drive repeat business through exceptional service. Committed to operational excellence and enhancing team performance in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
06.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Green Land Motors
01.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Woodcreek High School
Roseville, CASkills
- Sales monitoring
- Budget assistance
- Employee performance evaluations
- Team leadership
- Customer service and satisfaction
- Staff supervision
Languages
Persian
Native or Bilingual
Dari
Native or Bilingual
Timeline
Assistant Manager
Dunkin' Donuts
06.2024 - Current
Sales Associate
Green Land Motors
01.2023 - Current
High School Diploma -
Woodcreek High School
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