Driven Area Sales Manager with 8+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Hi, I’m
Mir Shabaz Ali Hashmi
New Westminster,British Columbia
Summary
Overview
10
years of professional experience
Work History
Premium Retail Services
Account Manager
01.2022 - 05.2023
Job overview
- Maintained a client retention rate of 90% by providing exceptional services and addressing client needs proactively
- Achieved the top commission for closing 4 clients in the first Quarter
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved a close rate of over 80% with leads from my demographic region.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Dukan
Area Manager
07.2020 - 10.2021
Job overview
- Managed sales and operations of 8 retail stores, increasing overall store profitability by 25%
- Ensured all team members understood figures, targets, and KPIs, improving target achievement rates by 20%
- Maintained high levels of store presentation and security of assets, cash, and stock, reducing shrinkage by 20%
- Recruited and Trained employees in job duties and company policies, increasing overall team productivity by 18%
- Implemented a new SOP and store layout, improving store navigation and increasing sales by 35%
- Redesigned store layout, increasing customer flow and enhancing product visibility, leading to increase in sales.
- Led a team of 50+ staff to achieve company goals and exceed targets consistently, fostering a positive work environment.
Dukan
Store Manager
03.2016 - 06.2020
Job overview
- Maintained a 95% customer satisfaction rate through excellent service and proactive engagement
- Ensured 100% compliance with health and safety standards, maintaining a safe and secure store environment
- Successfully resolved customer complaints and queries within 24 hours, reducing issue resolution time by 30%
- Improved store presentation and merchandising standards, increasing foot traffic by 18%
- Promoted twice in m tenure based on leadership skills and a consistent track record.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Dukan
Assistant Store Manager
05.2015 - 02.2016
Job overview
- Promoted to store manager in under a year for outstanding results and unwavering commitment to high standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Cambridge Weight Plan
Sales Coordinator
06.2013 - 04.2015
Job overview
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Education
Punjab Technical UniversityIndia
Master Of Business Administration from Sales&Marketing
2012
University Overview
Osmania UniversityIndia
Bachelor of Commerce
2010
University Overview
Skills
- B2C Retail Sales
- Problem Solving
- Leadership
- Team Building
- Objection Handling
- Resilience
- ADDITIONAL INFORMATION
- Languages: English, Hindi,Urdu
- Sales team supervision
- Territory Management
Accomplishments
Accomplishments
- Managed the entire launch process of a concept store from inception, receiving high praise from top management for leadership, planning and impeccable execution
- Led a Project of modernizing 50+store layout, increasing customer flow, product visibility and increase in sales
- Achieved the highest staff training and promotion rates, demonstrating leadership in talent development
- Ranked 1 among 100 store managers for achieving best results in various KPIs.
Languages
English
Urdu
Hindi
Arabic
Timeline
Account Manager
Premium Retail Services
01.2022 - 05.2023
Area Manager
Dukan
07.2020 - 10.2021
Store Manager
Dukan
03.2016 - 06.2020
Assistant Store Manager
Dukan
05.2015 - 02.2016
Sales Coordinator
Cambridge Weight Plan
06.2013 - 04.2015
Punjab Technical University
Master Of Business Administration from Sales&Marketing
Osmania University
Bachelor of Commerce
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