Mir Rasel Mia
Scarborough,ON
Summary
Driven professional with extensive experience in housekeeping and hotel management, notably with Company. Excelled in enhancing guest satisfaction through meticulous room cleanliness and efficient support to hotel operations. Demonstrated expertise in organizational skills and guest service, contributing to improved operational efficiency. Proven track record in team collaboration and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Company
01.2021 - 10.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Hotel Management
Company
01.2020 - 02.2023
- Provided administrative support to hotel management by creating detailed reports on guest feedback and suggestions for improvement.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
- Assisted with emergency situations as directed by hotel management, ensuring guest safety and resolving issues efficiently.
- Collaborated with hotel management to ensure seamless guest experiences during special events and peak hours.
- Supported hotel management with inventory control, minimizing waste and ordering necessary supplies as needed.
Education
BBA - Accounting
National University
Bangladesh07.2021
Skills
- Cleaning bathrooms
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Vacuuming carpets
- Window Cleaning
- Housekeeping
- Guest Service and Support
- Team Support and Collaboration
- Organizational Skills
- Kitchen Cleaning and Dishwashing
- Work Planning and Organization
Languages
English
Limited Working
Bengali
Full Professional
Hindi
Limited Working
Timeline
Housekeeping Room Attendant
Company
01.2021 - 10.2023
Hotel Management
Company
01.2020 - 02.2023
BBA - Accounting
National University
Similar Profiles
Sourav GoswamiSourav Goswami
HR Delivery Driver Team Global Exp at CompanyHR Delivery Driver Team Global Exp at Company
Jaspreet KaurJaspreet Kaur
Team Member at CompanyTeam Member at Company
Yeshuroun Sarah J. AssogbaYeshuroun Sarah J. Assogba
Server at CompanyServer at Company
Husain Hassan AbdUlkarimHusain Hassan AbdUlkarim
WORKING AT BAHRAIN POST at CompanyWORKING AT BAHRAIN POST at Company
Swathi Shree Lokesh ReddySwathi Shree Lokesh Reddy
Retail Associate & Cashier at No FrillsRetail Associate & Cashier at No Frills