Miroslava Bustillos
Santa Clarita
Summary
Detail-oriented and compassionate Medical Office Receptionist with over 8 years of customer service experience and a strong background in healthcare support, scheduling, and confidentiality. Proven ability to manage front office operations, coordinate with clinical teams, handle sensitive information, and provide excellent patient-centered services in fast-paced environments. Bilingual in English and Spanish, with a Bachelor's degree in Psychology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Technician (Milieu Manager)
Ascend Healthcare
11.2024 - Current
- Collaborate with clinical and administrative teams to support patient care plans
- Facilitated personal hygiene management, feeding and ambulation.
- Maintain detailed documentation while ensuring confidentiality
- Communicate observations and updates to healthcare professionals
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained detailed records of completed tasks, inventory levels, and upcoming maintenance activities for effective resource allocation.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients.
- Trained new technicians on proper safety protocols
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Accomplished multiple tasks within established timeframes.
- Collaborated with physicians to design at home medication guidelines and educated patients and families on correct medication administration.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Supported tenant retention efforts by actively maintaining positive relationships, addressing concerns proactively, and fostering a sense of community within the residential complex.
- Collaborated with healthcare team to assess patient needs and provide tailored support services.
Assistant Site Coordinator /Program Instructor
RISE After School Program
09.2022 - 10.2024
- Assisted with scheduling, attendance tracking, phone calls, and record management
- Supported daily administrative operations and compliance documentation
- Coordinated daily program activities to ensure alignment with educational objectives.
- Developed and implemented engaging curriculum components to enhance student participation.
- Managed communication between staff, parents, and community partners to foster collaboration.
- Oversaw logistics for special events, ensuring successful execution and resource allocation.
- Facilitated professional development workshops for educators to improve teaching strategies.
- Enhanced team productivity by providing administrative support, including meeting coordination and documentation management.
- Established positive rapport with students and parents alike, maintaining open communication channels for effective problem solving.
- Communicated with parents to encourage active parental participation in education.
- Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Coordinated staff and student activities to promote a safe and productive learning environment.
Fulfillment Expert
Target
10.2022 - Current
- Maintained accuracy, organization, and efficiency in a fast-paced environment
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Pulled orders quickly to maintain demanding productivity goals.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Collaborated with cross-functional teams to streamline supply chain activities and logistics.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Shift Lead / Line Cook
Taco Bell
10.2019 - 10.2022
- Delivered high-quality customer service and handled cash transactions
- Managed cash register operations, ensuring accurate cash handling and balancing.
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented strategies to reduce wait times during peak hours, enhancing customer satisfaction.
- Maintained compliance with health and safety regulations during food handling and service processes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
Education
Bachelor of Science - Psychology
California State University, Northridge
Northridge, CA05-2025
Associate Degree - Social & Behavioral Sciences
College of The Canyons
Valencia, CA05-2023
Life Insurance License - Insurance Agent
Primerica
04-2021
High School Diploma -
William S Hart High School
Newhall, CA06-2020
Skills
- Medical Office Administration
- Patient Scheduling & Intake
- Phone & Front Desk Specialist
- CPR Certified
- Confidential Records Handling
- Microsoft Word & Office Tools
- Data Entry Specialist
- Strong Multitasking
- Professional Bilingual Communication
- Medical Terminology Knowledge
- Electronic charting
Certification
- Honor Student 2022
- CPR Certified
- Licensed Life Insurance Agent
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Residential Technician (Milieu Manager)
Ascend Healthcare
11.2024 - Current
Fulfillment Expert
Target
10.2022 - Current
Assistant Site Coordinator /Program Instructor
RISE After School Program
09.2022 - 10.2024
Shift Lead / Line Cook
Taco Bell
10.2019 - 10.2022
Bachelor of Science - Psychology
California State University, Northridge
Associate Degree - Social & Behavioral Sciences
College of The Canyons
Life Insurance License - Insurance Agent
Primerica
High School Diploma -
William S Hart High School