Housing professional with robust background in tenant relations and housing program administration. Known for optimizing housing processes and enhancing community engagement to meet organizational goals. Valued team player with strong focus on collaboration and adaptability, skilled in conflict resolution and program management.
Overview
8
8
years of professional experience
Work History
Legal Assistant
Snohomish County Legal Svcs
08.2022 - Current
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Connected families with community resources, increasing their access to vital services such as housing, healthcare, and education.
Managed caseloads efficiently, resulting in timely assistance for clients seeking housing support services.
Assisted clients with referral's for rental assistance, and low income housing
Administrative Assistant
Russ Property Management
01.2018 - 01.2019
Provided support to property managers, accounting and office in general.
Assisted accounting with data entry. Tenant maintenance for both residential and commercial buildings.
Assisted with open houses, and answered phones.
Was in charge of bank reconciliations for all accounts.
Assisted manager with organizing and confirming tenant rental insurance. Ordered office supplies when needed.
Receptionist
Weststar Property Management
01.2017 - 01.2018
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Light accounting, distributed checks to vendors, created lien releases, and reviewed monthly bank statements.
Assisted with open houses / leasing, as well as move in and move outs.
Assisted with maintenance request, calling vendors, scheduling appointments.
Customer Service
Commodity Forwarders
01.2015
Assisted customers with questions, as well as making their orders. Called airlines for ETA’s for customers picking up their orders. Assisted with inspections with TSA.
Accounting Technician II at Snohomish County Gov't, Dept. Of Information SvcsAccounting Technician II at Snohomish County Gov't, Dept. Of Information Svcs