Mirna Mousa
Montréal,Canada
Summary
I am a positive, proactive, self-motivated and trilingual Human Resources professional with a strong passion for collaboration and team success. Seeking a challenging position as a Human Resources Coordinator/Generalist to contribute to an organization’s growth by leveraging expertise in recruitment, employee relations, benefits administration, and HR projects.
Developed skills in dynamic and collaborative environment, focusing on communication and organizational efficiency. Adept at managing employee relations, conflict resolution, and data integrity. Seeking to transition into new field, bringing commitment to fostering positive team dynamics and streamlined operations.
Overview
15
15
years of professional experience
Work History
Human Resources Coordinator & Payroll Technician
Kaycan / Saint Gobain
01.2021 - 01.2024
- Managed the full cycle of recruitment and onboarding processes
- Administered employee benefits programs and maintained accurate employee records
- Improved and developed HR policies to align with company goals
- Assisted with employee relations issues to foster a positive workplace environment
- Coordinated training and development initiatives to enhance employees’ skills and knowledge
- Supported HR projects and maintained HR databases for seamless operations
- Updated job descriptions to reflect current responsibilities and expectations
- Assisted with planning and organizing corporate events for employee engagement
Customer service attendant
CST Canada (Ultramar) 2) Couche Tard
01.2014 - 01.2021
- Trained new employees and ensured operational excellence in service delivery
- Managed client complaints and resolved issues efficiently
- Marketed and promoted new products and services to customers
- Balanced cash registers and maintained accurate financial records
- Organized stock tasks and maintained an inviting customer environment
Summer camp monitor
St. Georges & St. Joseph Coptic Orthodox Church
01.2010 - 01.2014
- Supervised groups of 6-8 children (ages 6-12) ensuring safety and engagement
- Planned and organized educational and recreational activities
- Communicated effectively with children and parents to foster positive experiences
Voluntary work
St. Georges & St. Joseph Coptic Orthodox Church
01.2009 - 01.2013
- Assisted with fundraising events and monitored winter and March break camps
Voluntary work
Hôpital militaire St-Anne
01.2011 - 01.2012
- Supported social activities for veterans by dancing, playing games, and engaging in conversations
Education
Bachelor of Arts - Human Relations
Concordia University
Montréal, QC01.2026
Independent Studies -
Concordia University
Montréal, QC01.2023
Diploma - Collegial Studies (DEC) - Business Management
LaSalle College
Montréal, QC01.2021
Independent Studies -
Concordia University
Montréal, QC01.2017
Social Science -
John Abbott College
Montréal, QC01.2016
DES -
Saint Georges High School
Montréal, QC01.2012
Skills
- MS Word
- Excel
- PowerPoint
- Adobe
- Project Libre
- Positive mindset
- Consistency
- Leadership
- Collaboration
- Results orientation
Languages
French
Full Professional
English
Full Professional
Arabic
Native or Bilingual
Timeline
Human Resources Coordinator & Payroll Technician
Kaycan / Saint Gobain
01.2021 - 01.2024
Customer service attendant
CST Canada (Ultramar) 2) Couche Tard
01.2014 - 01.2021
Voluntary work
Hôpital militaire St-Anne
01.2011 - 01.2012
Summer camp monitor
St. Georges & St. Joseph Coptic Orthodox Church
01.2010 - 01.2014
Voluntary work
St. Georges & St. Joseph Coptic Orthodox Church
01.2009 - 01.2013
Independent Studies -
Concordia University
Diploma - Collegial Studies (DEC) - Business Management
LaSalle College
Independent Studies -
Concordia University
Social Science -
John Abbott College
DES -
Saint Georges High School
Bachelor of Arts - Human Relations
Concordia University
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