Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mirna Martinez

Woodstock,ON

Summary

Hard-working professional with 6+ years of experience and proven knowledge of customer communication. Quickly learns new skills working in both team-based and independent capacities. Bringing a strong work ethic and excellent organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call centre representative

General Motors
11.2019 - 07.2023
  • On average answering 100 calls during a shift
  • Discussing billing issues with customer and giving customer solutions
  • Providing information on additional products and services
  • Helping customers in vehicle emergencies

Server

Thai Culture
01.2018 - 12.2018
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Cashier

Dollarama
02.2017 - 10.2017
  • Assisted manager in daily operation of retail venues
  • Operated register, handles cash and process credit card transactions
  • Maintained cleanliness of booth and picked up trash in surrounding area
  • Counted and verified money received and issue receipts.

Education

High School Diploma -

Monsignor John Pereyma
Oshawa, ON
06.2018

Skills

  • Food Preparation and Safety
  • Issue Resolution
  • Credit and Cash Transactions
  • Customer Service Excellence
  • Flexible
  • Verbal communication
  • Dining Room Cleaning and Upkeep

Certification

Smart Serve Ontario

Timeline

Call centre representative

General Motors
11.2019 - 07.2023

Server

Thai Culture
01.2018 - 12.2018

Cashier

Dollarama
02.2017 - 10.2017

High School Diploma -

Monsignor John Pereyma

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Mirna Martinez