MIRNA Isho
Toronto
Summary
Results-driven aviation and administrative professional with over 8 years of experience in airport operations, logistics coordination, retail management, and executive support. Strong background in regulatory compliance, shipment coordination, and high-volume customer service environments. Multilingual and highly adaptable with a commitment to operational excellence.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Agent
Airport & Aviation Services (AAS)
10.2024 - Current
- Provide high-quality customer service in a fast-paced airport environment.
- Assist passengers with boarding procedures, baggage services, and special assistance.
- Ensure compliance with airport safety and aviation security regulations.
- Coordinate with airlines and ground teams to maintain smooth passenger flow.
- Handle complaints professionally and resolve operational issues efficiently.
Order Department Supervisor
Hards
Toronto
01.2022 - 01.2024
- Supervised daily order processing operations and staff performance.
- Managed inventory control, order fulfillment, and dispatch procedures.
- Prepared operational and sales performance reports.
- Resolved supplier and customer billing and delivery issues.
- Improved workflow efficiency through structured procedures.
- Supervised daily operations and ensured compliance with safety regulations.
- Trained new staff on company policies and operational procedures.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
Manager
Esso Gas Station
King
01.2020 - 01.2022
- Oversaw daily operations, staff supervision, and financial reporting.
- Managed inventory levels and supplier coordination.
- Ensured compliance with safety and environmental regulations.
- Maintained high customer service standards and operational efficiency.
- Supervised staff training and development for optimal performance and teamwork.
- Recruited and hired qualified candidates to fill open positions.
Administrative Assistant
Aras Kargo
Düzce
01.2019 - 01.2021
- Managed clothing import and export operations between Turkey, Iraq, and Canada.
- Handled office correspondence, documentation, and administrative coordination.
- Maintained organized records and supported daily operational workflow.
- Tracked shipments and ensured timely international deliveries
- Managed scheduling and appointment setting for team meetings and client interactions.
- Supported inventory management by tracking office supplies and placing orders as needed.
Education
Business Administration -
Humber College
Toronto, ONGraphic Design -
Düzce Vocational School
Skills
Operations Management
Team Supervision
Shift Management
Safety & Regulatory Compliance
Incident Reporting & Documentation
Aviation & Airport Operations
Customer Service Excellence
Team Leadership & Staff Training
KPI Monitoring & Reporting
Administrative Support & Office Coordination
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Google Workspace
Inventory & Order Management
Import & Export Coordination
Customer Relationship Management
Order Processing
Certification
- Dangerous Goods Awareness
- WHMIS
- Aviation Security Training
- Customer Service Excellence Course
- First aid certification
Languages
- Arabic
- English
- Assyrian
- Turkish
- Kurdish
Timeline
Customer Care Agent
Airport & Aviation Services (AAS)
10.2024 - Current
Order Department Supervisor
Hards
01.2022 - 01.2024
Manager
Esso Gas Station
01.2020 - 01.2022
Administrative Assistant
Aras Kargo
01.2019 - 01.2021
Business Administration -
Humber College
Graphic Design -
Düzce Vocational School