Miriam Trenholme
Nepean,Ontario
Summary
I have a high level of enthusiasm and drive, with over 20years of dedicated Customer Service, with extensive experience in travel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Ottawa Embassy Hotel And Suites
08.2023 - Current
- Create welcoming and comfortable environment for guests.
- Provide personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Act as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Manage guest check-in and check-out procedures, reservations and payments.
- Correct guest issues promptly with knowledgeable and friendly service.
- Manage customer complaints and rectified issues to complete satisfaction.
- Responded to guests, including email, telephone and in-person inquiries.
- Welcomed large volume of guests and improved overall customer service.
- Assisted guests in answering questions.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Administrative Assistant
Rainbow Roofing
04.2023 - 06.2023
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Followed up with potential clients
- Answered incoming calls and emails
Guest Service Agent
Days Inn Ottawa West
02.2022 - 04.2023
- High level of enthusiasm and drive
- Created welcoming and comfortable environment for guests.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Excellent Organizational, communication and administrative skills
Education
Diploma - Tourism -Travel Studies
Career Canada
Ottawa, ON06.2002
Skills
- Management interaction
- Hospitality services
- Amenities Information
- Guest experiences
- Cash Management
- Excellent Communication
- Very organized
- Administrative skills
- Proactive and assertive
- Thrive in a fast pace environment
Timeline
Guest Service Agent
Ottawa Embassy Hotel And Suites
08.2023 - Current
Administrative Assistant
Rainbow Roofing
04.2023 - 06.2023
Guest Service Agent
Days Inn Ottawa West
02.2022 - 04.2023
Diploma - Tourism -Travel Studies
Career Canada
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