Miriam Somers-Baer
Thornhill,Canada
Summary
Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Effective self-management during independent projects and collaboration in a team setting. Enthusiastic and reliable Sales Associate dedicated to providing excellent customer service with a smile. Several years of experience in various retail settings and a proven track record of job success, bringing valuable expertise to any role. Experienced and skillful Inbound Customer Service Agent committed to providing high-quality service to callers, working diligently to address and meet all their needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RECE
Gan Nitzanim Child Care Centre
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Registered Early Childhood Educator (RECE)
YMCA of Greater Toronto
08.2016 - Current
- Implemented behavior management strategies that encouraged children to develop self-discipline
- Used positive reinforcement to motivate children to reach their highest potential
- Monitored children's health and safety, ensuring compliance with health and safety regulations
- Implemented creative and engaging activities that encouraged children to explore and develop new skills
- Collaborated with families to create an environment that supported children's individual needs
- Established and maintained a safe, healthy, and nurturing learning environment for children
- Developed a comprehensive curriculum that promoted children's physical, emotional, social, and cognitive development
- Collaborated with colleagues to develop and implement meaningful assessment and evaluation systems
- Developed and implemented age-appropriate activities for children that promoted physical, cognitive, language, and social emotional development
- Promoted Multiculturalism and create a culturally safe environment
Leader
Girl Guides of Canada
09.2007 - Current
- I run a Sparks (age 5-6) and Embers (ages 7-9) Unit in Richmond Hill
- I have been in guiding for about 13 years so far
Cashier/Customer Services Rep/Personal Shopper
Sobeys Food Store
04.2006 - Current
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Assisted customers with locating items and providing product information
- Greeted customers in a friendly and professional manner
- Assisted customers with loading and unloading items from their vehicles
- Utilized point-of-sale (POS) system to accurately process customer payments
Bat Mitzvah Teacher
Jewish Futures
09.2022 - 06.2024
- I am a Bat Mitzvah teacher to a bunch of 11 years who are turning 12 this year
- We do a lot of different activities
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Designed curriculum materials for special education students, facilitating inclusive learning.
Event Coordinator Manager
PAN AM Games
07.2015 - 08.2015
- I was manager of the volunteers at the 2015 PAN AM Games in Toronto
RECE Student
JRCC Preschool and Daycare
01.2014 - 04.2014
- I was doing my placement in the JK classroom
RECE Student
JCC Daycare
05.2013 - 08.2013
- I did a placement with the JK and SK class in the Daycare
RECE Student
YMCA
09.2012 - 12.2012
- I was during my school placement in the after school age room
RECE Student
Netivot HaTorah Gan Program
09.2011 - 12.2011
- I was in their JK- SK classrooms during my placement
Education
Early Childhood Education -
Seneca College
04.2014
Community Worker Diploma -
George Brown College
04.2002
Skills
- Team Leadership
- Communication Skills
- Ability to Multitask
- Microsoft Office
- Customer Service
- Ability to Work in a Team
- Computer Skills
- First Aid & CPR
- Curriculum development
- Behavior management
- Child safety compliance
- Activity planning
- Communication strategies
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Multitasking
Extra-Curricular Activities
Leader, Girl Guides of Canada, Richmond Hill, 09/01/07, Present, I run a Sparks (age 5-6) and Embers (ages 7-9) Unit in Richmond Hill. I have been in guiding for about 13 years so far. Bat Mitzvah Teacher, Jewish Futures, Thornhill, 09/01/22, Present, I am a Bat Mitzvah teacher to a bunch of 11 years who are turning 12 this year. We do a lot of different activities.
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
RECE
Gan Nitzanim Child Care Centre
09.2023 - Current
Bat Mitzvah Teacher
Jewish Futures
09.2022 - 06.2024
Registered Early Childhood Educator (RECE)
YMCA of Greater Toronto
08.2016 - Current
Event Coordinator Manager
PAN AM Games
07.2015 - 08.2015
RECE Student
JRCC Preschool and Daycare
01.2014 - 04.2014
RECE Student
JCC Daycare
05.2013 - 08.2013
RECE Student
YMCA
09.2012 - 12.2012
RECE Student
Netivot HaTorah Gan Program
09.2011 - 12.2011
Leader
Girl Guides of Canada
09.2007 - Current
Cashier/Customer Services Rep/Personal Shopper
Sobeys Food Store
04.2006 - Current
Community Worker Diploma -
George Brown College
Early Childhood Education -
Seneca College
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