Miriam Segal
Vaughan,Canada
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Fortune Customer Care Professionals Inc.
08.2025 - Current
- Conducted Pre-Delivery Inspections (PDIs) with homeowners, providing clear walk throughs and addressing questions to ensure a confident and positive handover experience
- Prepared detailed, accurate inspection reports documenting deficiencies, observations, and next steps, and distribute finalized reports to homeowners in a timely manner
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Managed and completed up to five scheduled appointments per day, maintaining punctuality, organization, and high service standards
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Adapted to active construction environments while balancing customer experience, operational efficiency, and safety priorities
Customer Service / Warranty Administrator
Country Wide Homes Ltd.
02.2023 - 06.2024
- Coordinated and issued closing documents for over 100 homeowners while ensuring Tarion compliance
- Scheduled and managed 50+ trades and service appointments monthly to meet warranty deadlines
- Acted as liaison between homeowners, subcontractors, and internal teams to resolve post-construction issues
- Managed emergency service requests with a 95% resolution rate within 24 hours
- Processed and maintained detailed warranty documentation and service records
Scheduler & Customer Service Representative’s
The Byng Group
09.2022 - 12.2022
- Scheduled renovation projects and coordinated vendors and trades
- Resolved client concerns through timely follow-ups and issue escalation
- Maintained project documentation and improved record-keeping processes
- Supported smooth project execution by coordinating daily schedules
Service Coordinator
All Professional Trades
04.2021 - 05.2022
- Managed invoicing, vendor coordination, and customer communication
- Ensured service requests were completed accurately and on schedule
- Resolved customer concerns through clear communication and follow-ups
- Contributed to process improvements that increased team efficiency
Education
Bachelor of Business Administration - Business Administration
York University
Toronto, ONSkills
- Client Relations & Conflict Resolution
- Purchaser Database & Document Management
- Tarion Compliance & Notices
- Scheduling & Time Management
- Microsoft Excel & Word (Mail Merge)
- Attention to Detail
- Cross-Functional Team Collaboration
- Condo Development Lifecycle Knowledge
Websites
Timeline
Customer Service Coordinator
Fortune Customer Care Professionals Inc.
08.2025 - Current
Customer Service / Warranty Administrator
Country Wide Homes Ltd.
02.2023 - 06.2024
Scheduler & Customer Service Representative’s
The Byng Group
09.2022 - 12.2022
Service Coordinator
All Professional Trades
04.2021 - 05.2022
Bachelor of Business Administration - Business Administration
York University