Miriam Sarpong
Mississauga,ON
Summary
Experienced administrative professional with over 10 years in dynamic, multidisciplinary environments. Known for delivering exceptional service, optimizing administrative operations, and fostering collaboration within teams. Skilled in managing schedules, ensuring regulatory compliance, and streamlining workflows to enhance organizational efficiency. Adept at thriving in fast-paced settings with a focus on customer satisfaction and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Renal Transplant Program
St. Michael's Hospital
03.2022 - Current
- Serve as the primary liaison for prospective kidney donors, delivering exceptional service through in-person, phone, and email communication.
- Coordinate complex scheduling for outpatient appointments, diagnostic procedures, and follow-ups using Soarian Scheduling, EPIC, Phoenix, and Syngo systems.
- Maintain and organize patient records, ensuring strict compliance with hospital policies and privacy regulations.
- Facilitate pre-operative scheduling for living kidney donor transplant surgeries, ensuring smooth coordination and timely planning.
- Collaborate with multidisciplinary teams, including physicians, nurses, and labs, to resolve scheduling conflicts and enhance patient care.
- Manage multiple calendars for clinical teams and leadership, proactively optimizing schedules for efficiency.
- Support onboarding processes by providing training and resources to new staff, fostering team integration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Senior Booking Clerk, Diabetes & Endocrinology
St. Michael's Hospital
01.2015 - 12.2020
- Scheduled, rescheduled, and managed high volumes of patient appointments using Soarian Scheduling software.
- Triaged and prioritized patient referrals based on clinical urgency to ensure timely care delivery.
- Developed and maintained booking templates to optimize physician and clinic workflows.
- Acted as a liaison between internal departments and external providers, resolving scheduling conflicts and improving patient flow.
- Consistently delivered exceptional administrative support, contributing to high patient satisfaction scores.
Medical Imaging Clerk
St. Michael's Hospital
01.2013 - 12.2015
- Coordinated and managed scheduling for imaging procedures, minimizing wait times and improving operational efficiency.
- Processed and maintained patient requisitions and records, ensuring accuracy and adherence to compliance standards.
- Provided front-line administrative support to clinical teams, enhancing patient care delivery and team operations.
Unit Service Worker
St. Michael's Hospital
06.2006 - 12.2013
- Provided daily and periodic cleaning services within patient rooms and corridors, consistently sanitizing high traffic areas including clinical equipment
- Distributed and collected menus and food trays to and from inpatient rooms
- Regularly replenished supplies and clean linens, replacing soiled linens as required
- Supported a safe, therapeutic environment by observing fire & safety and infection control procedures and escalated hazards or safety concerns to appropriate parties
Phlebotomist
Alpha Laboratories
01.2010 - 12.2012
- Performed venipuncture, ECGs, PFTs, and physical exams, ensuring patient comfort and procedural accuracy.
- Managed specimen collection, labeling, and documentation for diagnostic testing, adhering to quality standards.
- Assisted physicians with clinical procedures, including PAP tests, while maintaining sterile techniques and patient confidentiality.
- Processed medical requisitions, ensuring accuracy and timeliness to support diagnostic workflows.
Office Manager
Tretheway Medical Clinic
01.2009 - 12.2012
- Directed daily operations of a high-volume clinic, overseeing scheduling, payroll, billing, and inventory management.
- Supervised a team of lab technicians and front desk staff, fostering a collaborative and efficient work environment.
- Oversaw care for 250+ patients weekly, ensuring superior service and operational excellence.
- Acted as a liaison between patients, physicians, and administrative staff, maintaining confidentiality and trust.
Education
Phlebotomy Certificate -
CJ Healthcare College
01.2010
Bachelor of Administration - Office Administration
George Brown College
06-2009
Skills
- Organized
- Detail-Oriented
- Efficient
- Reliable
- Proactive
- Resourceful
- Adaptable
- Team-Oriented
- Time Management
- Problem Solver
Volunteer Experience
Kids Of Promise Worker - Children's Ministry, Promise of Life Church, 01/01/11, Present, Register visitors for marketing and event communications including membership enrolment., Organize and coordinate recreational activities/programs for visitors and members, ensuring accessibility for all., Regularly educate participants on a variety of topics pertaining to health and wellness.
Languages
English
Native or Bilingual
Certification
Medical Terminology
Timeline
Administrative Assistant, Renal Transplant Program
St. Michael's Hospital
03.2022 - Current
Senior Booking Clerk, Diabetes & Endocrinology
St. Michael's Hospital
01.2015 - 12.2020
Medical Imaging Clerk
St. Michael's Hospital
01.2013 - 12.2015
Phlebotomist
Alpha Laboratories
01.2010 - 12.2012
Office Manager
Tretheway Medical Clinic
01.2009 - 12.2012
Unit Service Worker
St. Michael's Hospital
06.2006 - 12.2013
Medical Terminology
Phlebotomy Certificate -
CJ Healthcare College
Bachelor of Administration - Office Administration
George Brown College
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