Miriam Ren

• Provide daily administrative support, including managing confidential member information, handling transactions, and preparing reports.
• Assist in maintaining the office’s day-to-day operations by processing client requests and communicating with relevant departments to ensure efficient workflow.
• Organize and maintain schedules, ensuring meetings and client appointments are coordinated effectively.
• Draft internal correspondence, reports, and other documents to facilitate communication and information sharing among team members.
• Handle inquiries and resolve routine issues, escalating complex matters to appropriate managers.

Key Achievements:

• Implemented an improved filing system that increased document retrieval efficiency by 20%.
• Recognized for maintaining high levels of accuracy and confidentiality in data handling.

• Coordinated and processed customer orders, managing inventory and ensuring accurate documentation of purchases.
• Prepared detailed reports on order processing metrics to support operational planning and decision-making.
• Collaborated with team members to ensure smooth handoff of administrative tasks and inventory records.

• Managed administrative tasks related to daily cash flow, including handling customer transactions, preparing cash reports, and balancing the cash register.
• Organized inventory updates and maintained documentation of stock levels to support efficient product management.
• Assisted in daily office operations by ensuring accurate documentation of sales and customer interactions.

Symbiotic Infotec Pvt Ltd (VAS Services), India | Feb 2012 – May 2013 & Feb 2017 – Feb 2018

• Provided comprehensive administrative support to the VAS (Value Added Services) team, ensuring smooth coordination between departments and external partners.
• Managed the preparation and distribution of internal documents, reports, and presentations to support business operations and decision-making processes.
• Assisted with scheduling meetings, coordinating logistics for team events, and maintaining organized records of all project documentation.
• Oversaw the filing and updating of confidential business information, ensuring compliance with data protection policies.
• Acted as a liaison between clients and technical teams, facilitating clear communication and issue resolution.

Key Achievements:

• Played a pivotal role in streamlining project documentation processes, reducing preparation time by 20%.
• Improved internal communication by implementing standardized templates for reporting and project tracking.

• Supported the customer service team by organizing schedules, managing documentation, and coordinating between departments for smooth issue resolution.
• Maintained detailed records of customer complaints, resolutions, and escalations, ensuring the proper follow-up and closure of issues.
• Assisted management in preparing analytical reports, tracking performance metrics, and improving administrative workflows.

Key Achievements:

• Developed templates for streamlined reporting, reducing time spent on preparing routine reports by 15%.
• Managed multiple calendars, coordinating meetings and events for a team of 30+ employees.

• Provided administrative oversight for a team of 15+ customer service agents, ensuring timely completion of reports, schedules, and employee documentation.
• Supported daily office operations, including document preparation, data entry, and maintaining up-to-date records of team performance.
• Organized team meetings, drafted meeting agendas, and followed up on action items to ensure effective communication and task completion.