Miriam Prestegui
Whistler
Summary
Motivated business professional bringing 10years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OWNER -HOTEL RESTORATION SERVICES
WONDERFUL BC CLEAN SERVICES
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Marketing -Sales -Google Reviews
- Bookings -Schedules- Payroll preparation
- Insurances -Worksafe Bc-
- Contracts with clients
- Job Posting Hiring -interviews -On-rolling new employees
- Managing Staff Housing
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations and way more
Housekeeping Supervisor
Club Intrawest
02.2020 - 01.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Adhered to safety protocols by enforcing proper equipment usage.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Education
High School Diploma -
LaSalle Community Comprehensive High School
LaSalle, QC06.2001
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Marketing
- Business Development
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Certification
Food Service Management Services
This program focuses on essential on the Essential knowledge's on food services and catering .
Diploma In Tourism Management
The Hotel Management Technique Program
- I learned to have the tools to success
- Essential Knowledge on my career
- This Program is based on the highest levels of hospitality services in terms of accommodation,food and beverages
- it help me a lot to know the context of the impact of tourism at an international levels
- if you are from Canada this will be the best experience to pursue your carrer
Timeline
Housekeeping Supervisor
Club Intrawest
02.2020 - 01.2022
OWNER -HOTEL RESTORATION SERVICES
WONDERFUL BC CLEAN SERVICES
01.2020 - Current
High School Diploma -
LaSalle Community Comprehensive High School
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