Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic
Miriam Olivas

Miriam Olivas

Santa Ana

Summary

Personable and driven individual, offering many years of experience and seeking a new position with an opportunity to offer exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Refugee Resettlement Volunteer

Church World Service
Garden Grove
12.2024 - Current
  • Created educational materials about available resources for newly arriving refugees.
  • Provided translation services between English and client's native languages as needed.
  • Transported and accompanied clients to shopping areas or to appointments.

Operations Lead

Ced Coffee
Garden Grove
03.2024 - Current
  • Provided leadership and direction to operations team members, ensuring smooth daily operations.
  • Performed root cause analysis on operational issues encountered during day-to-day activities.
  • Maintained operational records, reported on key metrics, identified areas of opportunity, and developed strategies to improve them.

Food and Beverage Barista

The Walt Disney Company
Anaheim
08.2021 - 07.2023
  • Demonstrated excellent customer service skills by providing friendly and professional assistance to customers.
  • Operated cash registers and handled cash and card transactions.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.

Warehouse/Election Worker

Orange County Registrar of Voters
Santa Ana
10.2020 - 12.2020
  • Developed strong interpersonal skills while working with a diverse range of individuals from different backgrounds.
  • Applied knowledge of election laws and procedures to ensure compliance with all applicable standards.
  • Demonstrated capability in conducting post-election audits by accurately tallying votes cast at the polls.

Team Member

Target
CA
08.2018 - 04.2019
  • Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently.
  • Provided excellent customer service through solving problems and answering questions.
  • Performed opening and closing duties, including store cleaning and restocking.

Education

BACHELOR OF ARTS (B.A.) - INTERNATIONAL STUDIES

California State University
Long Beach
12.2024

EXCHANGE PROGRAM IN SPANISH - Spanish, Intercultural Competence

Universidad de Belgrano
Buenos Aires
12.2023

ASSOCIATE IN ARTS (A.A.) - GLOBAL STUDIES

Orange Coast College
Costa Mesa, CA
12.2021

Skills

  • Food and beverage service
  • Cross-cultural communication
  • Customer service
  • Team leadership
  • Professional etiquette

Certification

Food Manager Certificate, #27468621, 05/01/30

Volunteer Experience

  • Refugee Resettlement Volunteer, Church World Service, Garden Grove, CA, 12/01/24, Present, Created educational materials about available resources for newly arriving refugees., Provided translation services between English and client's native languages as needed., Transported and accompanied clients to shopping areas or to appointments.
  • Exchange Program in Spanish, Universidad de Belgrano, Buenos Aires, 12/01/23, Spanish, Intercultural Competence

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Refugee Resettlement Volunteer

Church World Service
12.2024 - Current

Operations Lead

Ced Coffee
03.2024 - Current

Food and Beverage Barista

The Walt Disney Company
08.2021 - 07.2023

Warehouse/Election Worker

Orange County Registrar of Voters
10.2020 - 12.2020

Team Member

Target
08.2018 - 04.2019

BACHELOR OF ARTS (B.A.) - INTERNATIONAL STUDIES

California State University

EXCHANGE PROGRAM IN SPANISH - Spanish, Intercultural Competence

Universidad de Belgrano

ASSOCIATE IN ARTS (A.A.) - GLOBAL STUDIES

Orange Coast College

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Miriam Olivas