Summary
Overview
Work History
Education
Skills
Timeline
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Miriam Martinez

La Habra

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

14
14
years of professional experience

Work History

ACE, Clinic Coordinator Supervisor

Optum
08.2024 - Current


  • Led recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Lead and directed team of 34 clinical coordinators
  • Streamlined workflows, enhancing team productivity and operational efficiency.
  • Mentored staff, fostering professional development and improving performance metrics.
  • Coordinated cross-functional teams to align on strategic initiatives and objectives.
  • Monitored key performance indicators, driving accountability and continuous improvement efforts.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.



Patient Relations Liaison

Optum
12.2011 - Current
  • Serve as the point of contact for prospective and existing patients as well as external partners such as brokers, agents, and community members.
  • Act as the subject matter expert to guide patients on non-medical questions or concerns and patient and their family navigator through our healthcare system to promote a positive patient experience.
  • Implement best practices related to patient experience and partners with site team to implement processes to maximize patient retention.
  • Support provider transition action plan and membership retention efforts. And Partner with site leaders to address trends impacting patient retention.
  • Partner up with marketing team to plan external marketing events and represents the organization at those events as needed.
  • Practice Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Lead Medical Assistant

Optum
12.2011 - 05.2022
  • Led a team of 12 MAs to ensure the patient journey was pleasant, efficient, and smooth.
  • Assisted in scheduling patient appointments and following up with patients as needed.
  • Collaborated with SA to ensure all work is being performed in regulation with company policies.
  • Managed inventory accuracy by counting, rotating, and ordering necessary products to ensure proper levels for schedule and patient load.
  • Kept track of wait time for each patient in the waiting room. If running very behind, offers solutions by communicating with receptionist and front office supervisor.
  • Confirmed with each patient upon each visit that patient information on file with the practice is accurate and up to date. Accurately records updates and corrections as needed.
  • Having ongoing patient service / satisfaction relationship - Making sure they are happy, and that their questions or concerns are met in a prompt manner.
  • Assisted in performing checklist weekly and daily to ensure tasks and duties are completed timely.
  • Provide patients with initial documentation and medical history forms to complete.
  • Coordinated patient scheduling and follow-ups to optimize clinic workflow.
  • Assisted physicians with patient examinations and procedures to enhance care delivery.

Education

AA - Business Management

Fullerton College
Fullerton, CA
01-2024

Skills

  • Commitment
  • Project Management
  • Communication
  • Problem-solving
  • Team supervision
  • Staff scheduling
  • Data entry proficiency
  • Salesforce

Timeline

ACE, Clinic Coordinator Supervisor

Optum
08.2024 - Current

Patient Relations Liaison

Optum
12.2011 - Current

Lead Medical Assistant

Optum
12.2011 - 05.2022

AA - Business Management

Fullerton College

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Miriam Martinez