Miriam Marlow
Brampton
Summary
Compassionate and dedicated Personal Support Worker with extensive experience at Burton Manor, skilled in mobility assistance and emotional support. Proven ability to enhance patient comfort and independence through tailored care plans, while maintaining meticulous clinical documentation. Recognized for building strong relationships with clients and advocating for their needs, ensuring optimal quality of life.
Healthcare professional with solid history of delivering exceptional personal support and care. Known for collaborative approach and reliable in adapting to changing needs. Adept in patient care and communication, embodying empathy and attentiveness.
Experienced personal sopport worker knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Sopport Worker
Burton Manner
06.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Assisted with daily living activities, running errands, and household chores.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Trained and coordinated work of new support workers.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Advocated for client rights while navigating various healthcare systems settings.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
Group Home Supervisor
Estherville Group Home
06.2014 - 07.2016
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Implemented behavior management strategies for positive outcomes in challenging situations.
- Safeguarded residents'' privacy rights while maintaining open lines of communication with family members about progress updates and concerns as necessary.
- Improved staff performance by providing ongoing training, coaching, and mentoring.
- Organized and participated in regular meetings with fellow supervisors to discuss best practices, policy updates, and ongoing challenges within the group home setting.
- Promoted resident independence by offering guidance on daily living skills and goalsetting.
- Coordinated recreational activities that promoted socialization, physical health, and mental well-being among group home members.
- Resolved conflicts between residents effectively using de-escalation techniques while maintaining a calm demeanor in stressful situations.
- Conducted regular evaluations of staff performance, identifying areas for improvement as well as recognizing exceptional contributions towards creating a positive living environment for residents.
- Reduced employee turnover rates by cultivating a supportive work environment that encouraged professional growth opportunities.
- Ensured a safe and nurturing environment for group home residents through careful supervision and monitoring.
- Assessed resident needs regularly to ensure appropriate levels of care were provided consistently throughout their stay at the group home.
- Managed budgets effectively to maintain resources for both staff and residents within the group home setting.
- Collaborated with interdisciplinary teams to create tailored treatment plans addressing each resident''s unique needs and goals.
- Facilitated communication between residents, families, and community agencies to provide comprehensive support services.
- Streamlined daily operations with efficient scheduling, task delegation, and resource allocation.
- Monitored resident medication administration for accuracy, adhering strictly to prescribed schedules and dosages for optimal health outcomes.
- Updated safety protocols in accordance with evolving industry standards, ensuring continued protection of all group home members from potential hazards or incidents.
- Developed strong relationships with local community organizations to foster additional support networks for group home residents.
- Maintained compliance with state regulations through thorough record-keeping, documentation, and reporting.
- Assisted residents with basic hygiene and healthcare needs.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Offered learning opportunities to help residents develop important life skills.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Organized entertaining recreational activities for home while staying within the budget.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Analyzed trends and data to inform decision-making and program development.
- Conducted outreach activities to engage local stakeholders in programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Implemented strategies to increase public awareness of social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Utilized grant writing skills to secure additional program funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
Personal Health Care Assistant
Loving Care Home Health
10.2008 - 04.2012
- Provided emotional support for patients and families, helping them navigate difficult medical decisions and experiences.
- Maintained accurate patient records, contributing to efficient care coordination and seamless transitions between providers.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
- Improved patient comfort by providing attentive and personalized care tailored to individual needs.
- Implemented creative strategies for engaging cognitively impaired or non-verbal patients, enhancing their quality of life.
- Facilitated smooth transitions between home-based care settings through thorough documentation and communication with other caregivers involved in the case.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Contributed positively to healthcare team dynamics by participating actively in staff meetings, offering suggestions for improvements where appropriate.
- Continuously sought opportunities for professional development by attending relevant workshops or conferences on personal health care assistance topics.
- Supported the rehabilitation process by assisting in physical therapy exercises as prescribed by healthcare professionals.
- Cultivated relationships within community networks related to personal health care assistance services-expanding referral sources and increasing client base.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted with daily living activities, running errands, and household chores.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Personal Sopport Worker/ Diploma - Healthcare
Medix College And Healthcare
Brampton, ON03.2014
Skills
- Dementia care
- Emotional support
- Patient care
- Palliative care
- Medication organization
- Community integration
- Client advocacy
- Behavior management
- Interpersonal communication
- Personal safety awareness
- Healthcare documentation
- First aid and safety
- Multitasking and organization
- ADLs
- Verbal and written communication
- Behavioral management
- PPE usage
- End-of-life care
- Hoyer lifting equipment
- Behavior redirection
- COVID-19 safety policies
- Care plan management
- Medication management
- Records maintenance
- Patient assessments
- Medical record-keeping
- Behavior redirection
- Care plan management
- Medication management
- Patient management
- Client documentation
- Supportive companionship
- Records maintenance
- Patient assessments
- Medical record-keeping
- Clinical quality program standards
Languages
English
Full Professional
Certification
BLS cerfication 2025
Canadain skin and wound care cerfication
Lience personal sopport worker cerfication
Food Handler cerfication
Accomplishments
- Supervised team of numerous staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved positive Results by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for regular tasks.
- Documented and resolved Issue which led to postive Results.
Additional Information
Dear Hiring manager
RE: Personal Support Worker
Please accept this letter and resume as an application for the position identified above.
Note that the skills needed for this position were developed through my many years of experience being a certified personal support worker also contributes to the many reasons why you should hire me . I come to you with experience from hospital setting, long term care facilities and private homes. For more than ten years I have been able to effectively communicate with various stakeholders, follow all health and safety procedures and ensure patients are cared for in a caring and efficient manner.
OTHER NOTEWORTHY QUALITIES
I am regularly praised by my supervisor, clients and thier families for my ability to proform willingly and effectively. Being organized and resourceful has helped to get the job done. I am always able to remain calm when managing unenexpected events or unstable situations. I am culturally aware and sensitive to my clients needs with multiple years of international experience. Please note that I am also flexible and adaptable, and I am advilable to work at short notices. I endeavor to follow ministry and company policies with regards to reporting cases and suspected cases of abuse.
Becoming a part of your team will be most fulfilling, especially because I have read up on your organization and I see that you have a track record of caring and understanding of our sensitive industry. I am also delighted to apply for this position because I believe your values are in line with what I stand for. I assure uou that I will add to the high standards of your organization.
I am confident that my ability to eork within a team as well as independently are great additions to my list of accomplishments. You may contact me at (647) 766-6809 at any time to further discuss the possibilities of working for you. Thank you for considering my application and I look forward to meeting you in person soon.
KIND REGARDS
MIriam Marlow
Timeline
Personal Sopport Worker
Burton Manner
06.2017 - Current
Group Home Supervisor
Estherville Group Home
06.2014 - 07.2016
Personal Health Care Assistant
Loving Care Home Health
10.2008 - 04.2012
Personal Sopport Worker/ Diploma - Healthcare
Medix College And Healthcare
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