Miriam Knight
Sacramento
Summary
Highly skilled Front and Back Office Manager/Call Center Manager with over two decades of experience in the Dental Industry. Demonstrated expertise in efficiently managing both front and back-office operations, implementing streamlined processes, and providing top-notch customer service. Proven track record of success in leading teams, implementing new projects, and ensuring compliance with industry regulations. Proficient in utilizing various software systems. Adept at multitasking, problem-solving, and maintaining a positive work environment. Seeking to leverage extensive experience and skills to contribute to the success of a dynamic company.
Overview
23
23
years of professional experience
Work History
EHR Implementation Specialist, ERA Claims Manager, Trainer
Tab32 Practice Management Software
10.2020 - Current
- EHR & PMS Trainer, ERA and Claims Enrollment Specialist, Clearinghouse Specialist, Claims and Insurance Management, Customer Success
Patient Care Coordinator
ERIC PHILLIPS DMD
08.2009 - 03.2016
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer
- Order and monitor dental supplies and equipment inventory
- Assist dentist in management of medical or dental emergencies
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Customer Service Specialist, All Front Desk responsibilities including phones, filing, insurance claims processing
- Electronic claims submission, posting insurance and patient payments and necessary adjustments
- Tracing aging insurance claims, patient aging, statements, and Accounts Receivable.
Insurance Claims Processor
DELTA DENTAL OF CALIFORNIA
10.2008 - 04.2009
- Pay small claims
- Post or attach information to claim file
- Transmit claims for payment or further investigation
- Calculate amount of claim
- Review insurance policy to determine coverage.
Front Desk/Patient Care Coordinator
GARRY BARONE DDS
08.2007 - 09.2008
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer
- Customer Service Specialist, Coordinate patient benefits and treatment plans
- Electronic claims submission, posting insurance and patient payments and necessary adjustments
- Tracing aging insurance claims, patient aging, statements, and Accounts Receivable.
Front and Back Office Manager/Call Center Manager
ACCESS DENTAL/PREMIER ACCESS INSURANCE
04.2001 - 04.2006
- Call Center Manager, Implementation of new Call Center Project creating processes, SOPs and training staff in Dental Office processes and Customer Service
- Record treatment information in patient records
- Assist dentist in management of medical or dental emergencies
- Instruct patients in oral hygiene and plaque control programs
- Order and monitor dental supplies and equipment inventory
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer
- Clean teeth, using dental instruments
- Record treatment information in patient records
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
Education
Diploma -
MESA VERDE HIGH SCHOOL
Citrus Heights, CAAssociate in Health Science -
SACRAMENTO CITY COLLEGE
Sacramento, CA08.1992
Skills
- Customer Service
- Dental Assisting
- Chairside Assisting
- Office Management
- Phone Etiquette
- Medical Scheduling
- Data Entry
- Insurance Verification
- Time Management
- Training & Development
- Product Demos
- ICD-10
- EMR Systems
- JIRA
- Accounts receivable
- HIPAA
- Windows
- Software Troubleshooting
- Curriculum Development
- Presentation skills
- Oral surgery
- Help desk
- VoIP
- Microsoft Word
- Microsoft Excel
- Power Point
- Adobe Acrobat
Timeline
EHR Implementation Specialist, ERA Claims Manager, Trainer
Tab32 Practice Management Software
10.2020 - Current
Patient Care Coordinator
ERIC PHILLIPS DMD
08.2009 - 03.2016
Insurance Claims Processor
DELTA DENTAL OF CALIFORNIA
10.2008 - 04.2009
Front Desk/Patient Care Coordinator
GARRY BARONE DDS
08.2007 - 09.2008
Front and Back Office Manager/Call Center Manager
ACCESS DENTAL/PREMIER ACCESS INSURANCE
04.2001 - 04.2006
Diploma -
MESA VERDE HIGH SCHOOL
Associate in Health Science -
SACRAMENTO CITY COLLEGE
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