Miriam Hajali
Verdun,QC
Summary
Kind and dedicated person with previous experience in the logistics, customer service, and hospitality industry who is known to be a solid team player with an upbeat and positive attitude. Motivated to maintain customer satisfaction and contribute to company success by improving skills and establishing rapport with clients and coworkers. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships, growing businesses, and gaining knowledge. My proactive approach and ability to remain calm under pressure led to a significant improvement in team cooperation and operational efficiency, showcasing my commitment to excellence and adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada Rouge
08.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Worked almost exclusively with different crew members almost every day on duty.
- Maintained a positive and welcoming energy, as well as good physical stamina throughout shifts exceeding 17 hours straight.
- Performed extra duties during time off, such as light coding, report processing, and conflict resolution inquiries.
Operations Coordinator
TForce Logistics
11.2020 - 01.2022
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Logged, processed and followed up on merchandise authorization shipments in database.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Lifted boxes overhead up to 75 pounds or more.
- Conducted inventory transactions using scanner gun and computer systems.
- D-escalated problematic customer concerns while maintaining a calm friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Worked efficiently alongside a team of people as well as independently when required.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues, and requirements beyond my skill level to supervisors for immediate rectification.
- Made outbound calls to obtain account and order information.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Utilized local road knowledge and GPS software to map the routes in specific locations.
- Maintained a flexible schedule in order to keep up with fluctuating demands.
Warehouse Worker
ShipX Couriers
09.2020 - 11.2020
- Organized warehouse to maximize space for stock while allowing for high-volume traffic zones.
- Established and maintained good relationship with other warehouse employees and company delivery drivers.
- Monitored work areas for cleanliness, functionality, and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in internal databases.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Reviewed work orders and received oral instructions to determine assignments, materials, and equipment needed.
Stock & Warehouse Worker
Intelcom Express
07.2019 - 09.2019
- Manually transported warehouse materials weighing up to 65 pounds overhead.
- Maintained stamina while standing, sitting, bending, and walking for extended periods of time.
- Remembered various aisle, drawer, and shelve numbers to handle restocking and sorting more efficiently.
- Completed over 250 customer orders each day in a warehouse setting.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Dismounted merchandise from trucks.
- Alternated goods in inventory by observing a first-in/first-out approach to keep shelves organized and properly stocked for delivery drivers.
- Used handheld devices and computers to process incoming shipments by scanning boxes and envelopes to identify which route they belonged to.
- Worked efficiently during the duration of the entire shift alongside a team of other warehouse employees, managers, and delivery drivers.
Education
College Diploma - Tourism & Travel Services - School of Hospitality
Algonquin College
Ottawa, ON06.2022
High School Diploma -
École Secondaire Publique De La Salle
Ottawa, ON06.2020
Skills
- Quality assurance and control
- Conflict mediation
- Operations oversight
- Focus and follow-through
- Decision making
- Team player
- Time management
- Multitasking and prioritization
- Building customer trust and loyalty
- Efficient and detail oriented
- Verbal and written communication
- Calm and professional under pressure
- Creative problem solving
- Adaptable and quick responder
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Basic First Aid & Certification
- Restricted Area Identity Card
- Canadian Bilingual Certificate
- TICO Certificate
Timeline
Flight Attendant
Air Canada Rouge
08.2022 - Current
Operations Coordinator
TForce Logistics
11.2020 - 01.2022
Warehouse Worker
ShipX Couriers
09.2020 - 11.2020
Stock & Warehouse Worker
Intelcom Express
07.2019 - 09.2019
- Basic First Aid & Certification
- Restricted Area Identity Card
- Canadian Bilingual Certificate
- TICO Certificate
College Diploma - Tourism & Travel Services - School of Hospitality
Algonquin College
High School Diploma -
École Secondaire Publique De La Salle
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