Miriam Gonzalez
Rialto
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner and communication skills.
Overview
6
6
years of professional experience
Work History
GMIT
Cava Grill
San Antonio
09.2024 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Manager
Taco Bell
San Antonio
06.2023 - 09.2024
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Wendys Restaurant
San Antonio
10.2021 - 06.2023
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Assistant Manager
Wendys Resturant
09.2020 - 10.2021
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Shift Manager
Wendys Restaurant
Las Vegas
02.2019 - 08.2020
- Responded quickly and effectively to emergency situations as they arose.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between employees or customers in a professional manner.
Education
High School Diploma -
Santiago High School
Corona, CA09-2012
Skills
- Project Management
- Schedule Management
- Staff Supervision
- Budget Forecasts
- Team Oversight
- Team collaboration
Timeline
GMIT
Cava Grill
09.2024 - 10.2024
General Manager
Taco Bell
06.2023 - 09.2024
General Manager
Wendys Restaurant
10.2021 - 06.2023
Assistant Manager
Wendys Resturant
09.2020 - 10.2021
Shift Manager
Wendys Restaurant
02.2019 - 08.2020
High School Diploma -
Santiago High School