Miriam Diaz

Performs a wide range of clinical operations support, administrative and office support activities for the branch-office employees and or managers to facilitate the efficient operation of the organization. Assists in daily office processed, facilitates communication of information to corporate office and clinical staff, and provides training in office processes/data entry for new employees as needed. Assists the Clinical Managers by providing clinical and office support for issues that arise, assisting in record review, clinical orientation and obtaining MD orders as needed. This position also assists in interfacing with the marketing staff to provide updates on patient care that will be given to our physicians and referrals sources.

• Review new admission charts to determine workflow in Home Care Home Base, and appropriate face-to-face encounter/physician information.
• Work with physicians orders liaison to organize and manage physicians orders (including F2F, 485 and supplemental/verbal orders)- including physicians contact via fax, phone and in person.
• Acts as liaison between Corporate Intake, Scheduling, Coding, Billing and Collections.
• Participates in case conferences and runs appropriate reports.
• Coordinates administrative support for branch personnel.
• Responsible for management of Business Office Specialist.
• Resolve administrative problems and inquires.
• Assists Business Office Specialist when needed with incoming correspondences and maintaining office supplies.
• Coordinate and maintain records for staff, telephones, parking and petty cash.
• Assists in processing of payroll.

• Schedules staff to patient visits according to area, scope of practice, skill level (competencies), continuity of patient care and staff availability.
• Enters and maintains patient schedule for all disciplines into EMR on daily basis.
• Collaborates with primary care clinician and Clinical Supervisor to utilize available staff and resources in most efficient and cost-effective manner.
• Maintains daily schedule, assigning appropriate clinicians according to physician POC and verbal orders.
• Maintains Start of Care log, transfer, not take under care, and discharges on daily basis, continuously enters information from log into EMR.
• Responds to patient, physician, and staff inquiries regarding patient schedule and takes messages in customer service oriented manner.
• Supports Clinical Supervisor with phone coverage, scheduling needs for effective network systems,
• Assist with orientation of new staff and coverage for other teams in absence of Staffing Coordinator.
• Improved office efficiency by effectively managing internal communications and correspondence
• Completed human resource operational requirements by scheduling and assigning employees
• Collaborated with managers to identify and address employee relations issues
• Advocated for staff members, helping to identify and resolve conflicts
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior

• Provide high level of administrative assistance and office support.
• Ensures that personnel files are kept up to date accurate in manner consistent with Agency Polices and objectives and applicable regulations.
• Prepares and conducts first day orientation for new employees.
• Responsible for recruiting, screening and interviewing all applicants
• Responsible for all workers compensation injuries.
• Tracks all COBRA activity per applicable laws,
• Tracks attendance.
• Generates and tracks completion of all interim and annual performance evaluation and 90-day evaluations.
• Participates in audits.
• Assists with time card collections and payroll process. Ensures accuracy of invoices and statements.

• Responsible for processing all physicals orders, HH Plan of Care (485), Face-to-Face.
• Responsible for faxing all orders to physicians for signature and assure orders are signed within Tittle 22 regulation.
• Responsible for tracking and logging of all orders into Excel spreadsheet.
• Responsible for quality assurance of physicians credentials.
• Performs reviews of logs and reports in effort to meet compliance.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
• Developed and maintained successful relationships with marketers.