Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Miriam Case

Miriam Case

StMarys,ON

Summary

Adaptable and enterprising [Montreal Bread Company] with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Attentive Coffee Barista honed in delivering solid beverage and food options to keep clientele satisfied. Service-with-a-smile presentation includes detailed focus on customizing orders to customers' unique requests. Superior attitude toward keeping clean, sanitary and safe environment that keeps patrons coming back. Delivers fresh, tasty and satisfying items daily.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Montreal Bread Company

Pierre
Toronto, ON
03.2008 - 02.2010
  • Cross-trained existing employees to maximize team agility and performance.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Prepared for and executed new menu implementations.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Controlled costs and optimized spending via restructuring of budgets for labor,
  • Cooked and prepared food for the whole store
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Lettieri /Barista

Anna
Toronto, ON
01.2004 - 06.2008
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Addressed specific customer questions and requests
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Made and served brand-specific café and alcoholic beverages per day with speed, quality and consistency.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Cultivated to recall customers' names and address each by name.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Prioritized drink requests while managing interruptions.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Upsold specialty items with beverages, increasing store sales.
  • Developed and demonstrated skillful and creative latte art to engage customers.

Second Cup Cafe

Many
Toronto, ON
08.2003 - 11.2003
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Education

High School Diploma -

Monseigneur-De-Charbonnel
Toronto

Arts And Fundamentals

Collège La Cité
Ottawa

Skills

  • Directing Team Members
  • Health and Safety Regulations
  • Customer Service
  • Work Task Prioritization
  • Credits and Refunds
  • Cash Register Operation
  • Food Serving and Preparation
  • Coffee and Tea Preparation
  • Minor Repairs
  • Sales Promotion

Certification

Safe Check Food Safety Certification program


Smart serve license

Timeline

Montreal Bread Company

Pierre
03.2008 - 02.2010

Lettieri /Barista

Anna
01.2004 - 06.2008

Second Cup Cafe

Many
08.2003 - 11.2003

High School Diploma -

Monseigneur-De-Charbonnel

Arts And Fundamentals

Collège La Cité

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Miriam Case