Dynamic and dedicated professional with extensive experience at Zoshka Tattoo and Piercing, excelling in client consultations and aftercare advice. Proven ability to foster loyalty through exceptional customer service and meticulous sterilization techniques, ensuring a safe and welcoming environment. Strong work ethic and precision in jewelry selection enhance client satisfaction and studio reputation.
Overview
10
10
years of professional experience
Work History
Head Piercer/ Shop Manager
Zoshka Tattoo and Piercing
01.2023 - 03.2025
Contributed to an inclusive and welcoming atmosphere within the studio, fostering client loyalty and repeat business.
Provided excellent customer service during every stage of the process from initial inquiry to post-piercing care guidance.
Ensured safety and compliance with health regulations through meticulous sterilization techniques and proper waste disposal.
Improved customer confidence with thorough consultations that addressed concerns while explaining the risks associated with each type of body piercing procedure offered at the studio.
Maintained professional, organized, and safe environment for employees and patrons.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Apprentice /Body Piercer
Zoshka Tattoo and Piercing
01.2022 - 01.2023
Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Enhanced practical skills by assisting experienced professionals in various tasks.
Adhered to company policies, procedures, and safety guidelines during daily work activities.
Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Built strong relationships with team members and supervisors, fostering a positive work environment.
Breakfast Manager
Hotel Nordoy
09.2021 - 06.2022
Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
Established strong relationships with vendors to ensure consistent product quality and timely deliveries.
Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
Barista /Restaurant Waiter
Hotel Nordoy
05.2021 - 08.2021
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Manager
Big-A Cafe
02.2019 - 03.2020
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Airport Security Officer
Ben Gurion Airport
12.2017 - 02.2019
Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.