Miriam Agbaeze
student
Kitchener,ON
Summary
Accomplished Customer Service Representative with a proven track record at APN Auto NIG. LIMITED, enhancing sales revenue through expert identification of customer needs. Skilled in problem-solving and active listening, adept at maintaining professionalism in high-pressure situations. Demonstrated ability to streamline communication, significantly improving customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
APN Auto NIG. LIMITED
03.2018 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
Customer Service Officer
AIICO Insurance
11.2015 - 02.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Education
Bachelor of Science - Computer Science And Information Technology
Igbinedion University Okada
Edo State, Nigeria11-2015
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Verbal and written communication
Languages
English
Elementary
Certification
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
Timeline
Customer Service Representative
APN Auto NIG. LIMITED
03.2018 - Current
Customer Service Officer
AIICO Insurance
11.2015 - 02.2018
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
Bachelor of Science - Computer Science And Information Technology
Igbinedion University Okada
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