Mireya Medina
Fresno
Summary
Dedicated Shift Supervisor with a strong background in employee training and cash handling. Proven track record in resolving customer complaints and ensuring workplace safety.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Corner Bakery Cafe
Fresno, CA
04.2017 - 04.2026
- Scheduled staff shifts effectively, optimizing labor resources to meet peak demands.
- Resolved customer complaints promptly, ensuring high satisfaction rates.
- Trained and mentored team members, fostering a collaborative work environment.
- Supervised daily operations, ensuring adherence to quality and service standards.
- Maintained compliance with health and safety regulations, ensuring a safe dining environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed cash and credit card transactions accurately using POS software.
Server
Dennys
Fresno, CA
10.2006 - 04.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu knowledge and standard operating procedures.
- Addressed guest concerns promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High school diploma -
Skills
- Employee training
- Cash handling
- Workplace safety
- Customer-oriented
- Staff scheduling
- Labor and food cost control
- Sales monitoring
- Staff supervision
- Positive attitude
- POS system operation
- Shift checklists
Certification
- Food Handler Certification
- Manager Serv Safe Certificate January 2026 to January 2029
Languages
Spanish - Fluent
Timeline
Shift Supervisor
Corner Bakery Cafe
04.2017 - 04.2026
Server
Dennys
10.2006 - 04.2017
High school diploma -
Awards
Passion Award Corner Bakery Cafe- October 2025
Employee of the Month at Corner Bakery Cafe-June 2017, April 2018, November 2019
Recognition at Denny's-10 years of service October 2016