Mireya Hampton
Wildomar
Summary
Result oriented professional with experience in healthcare and banking sectors, notably at Arch and Washington Mutual Bank. Excelled in HIPAA compliance and customer service, enhancing patient care and customer satisfaction. Focused on staff training and clinical documentation, adept at improving operational efficiencies.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Arch
01.2010 - 01.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Branch Supervisor
Washington Mutual Bank
01.1998 - 01.2008
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
Education
Certificate - Medical
Maric College
San Marcos, CA05.2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Immunization administration
- Appointment setting
- Fluent in languages
Timeline
Medical Assistant
Arch
01.2010 - 01.2014
Branch Supervisor
Washington Mutual Bank
01.1998 - 01.2008
Certificate - Medical
Maric College
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