Mirette Adel Shahid
San Ramon
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Marshalls
11.2024 - Current
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Alexandria International Airport
02.2021 - 05.2022
- Assisted Turkish and international travelers with inquiries, translation services, and flight arrangements
- Resolved passenger issues related to ticketing, baggage, and travel itineraries, ensuring a positive customer experience
- Collaborated with the airport's multilingual team to ensure smooth communication between passengers and staff
- Gained valuable experience in problem-solving and time-sensitive operations in a fast-paced environment
Executive Secretary
Robokid Academy
10.2020 - 01.2021
- Worked as a Secretary in Front Office Department organizing the schedule of their robot courses, consulted with parents and established a new system for managing their inquiries and got the lego course
Turkish Instructor
Proleaders Center
10.2019 - 12.2019
- Worked as a Turkish instructor at proleaders center teaching the Turkish language for the students
Training
Turkish Council
06.2019 - 07.2019
- Made groups of conversation with the consul and some participants with the culture of Turkey and the language itself
Education
Bachelor Degree - Oriental Languages, Turkish Department, Faculty of Arts
Alexandria University
06.2019
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
Languages
Native Arabic speaker
Proficient in English
Timeline
Cashier
Marshalls
11.2024 - Current
Customer Service Representative
Alexandria International Airport
02.2021 - 05.2022
Executive Secretary
Robokid Academy
10.2020 - 01.2021
Turkish Instructor
Proleaders Center
10.2019 - 12.2019
Training
Turkish Council
06.2019 - 07.2019
Bachelor Degree - Oriental Languages, Turkish Department, Faculty of Arts
Alexandria University
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