Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MIRENE KEUTCHA NDEUDJI

Ajax,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

CREACONSULT SARL
09.2022 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted development and implementation of new administrative procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Scheduled office meetings and client appointments for staff teams

Customer Service Representative

EASY LIFE SARL
02.2011 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Education

Brevet De Technicien Superieur (BTS) - Business Management Accounting

ECOLE SUPERIEUR DE GESTION (ESG)
Cameroon, Douala
07.2011

Bachelor In Accounting - Accounting

COLLEGE LA CONQUETE
Cameroon, Douala
06.2004

Skills

  • Account Balancing
  • Business Writing
  • PC Proficiency
  • 10-Key Proficiency
  • Process Optimization
  • Mail Management
  • Back Office Operations
  • Data Entry Documentation
  • Report Analysis
  • Employee Training

Languages

French
Native or Bilingual
English
Limited Working

Timeline

Administrative Assistant

CREACONSULT SARL
09.2022 - 06.2023

Customer Service Representative

EASY LIFE SARL
02.2011 - 10.2020

Brevet De Technicien Superieur (BTS) - Business Management Accounting

ECOLE SUPERIEUR DE GESTION (ESG)

Bachelor In Accounting - Accounting

COLLEGE LA CONQUETE

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MIRENE KEUTCHA NDEUDJI