Mirella Martinez
Pico Rivera
Summary
With a background at Kolcraft Enterprises Inc., ( Baby product ) undertaking day-to-day tasks relating to customer service routing accounts evidenced by my adept use of AS400 for shipping orders. My leadership in quality control and team management showcases my ability to maintain high standards in product integrity and team productivity. Familiar in Microsoft Office, Excel, and warehouse operations.
Overview
15
15
years of professional experience
Work History
Customer Service Account Coordinator
Kolcraft Enterprises Inc.
03.2016 - 07.2024
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Coordinated logistics for customer orders.
- Helped large volume of customers every day with positive attitude and focus on costumer satisfaction.
- Familiar with ( AS400 ) on creating Bill of Lading, Packing Slips, Up dating Bills. checking inventory etc..
- Routing Customers Orders on line Target, Amazon, Army, Buy Buy Baby, Army, Walmart, and etc...
Office Manager
Kolcraft Enterprises Inc.
07.2022 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supervised and manage a team of 10 employees.
- Opened and closed warehouse location as needed.
Quality Control Inspector
Kolcraft Enterprises Inc.
03.2016 - 07.2021
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality. For Target, Walmart, Amazon, Army, (Baby Show's ) etc..
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Checked for missing parts, broken, non-function, etc... products and materials against established templates, charts, and samples.
- Trained a small group of staff in inspection and testing procedures to complete the task.
Warehouse General Laborer
Kolcraft Enterprises Inc.
03.2009 - 03.2016
- Picking Product, packing, and labeling merchandise.
- Loaded and unloaded shipments with care to prevent damage to products or packaging materials.
- Assembled Baby products when necessary, adhering to high-quality standards while maintaining production timelines.
- Work as a team to Complete projects or tasks on time,
- Prepared orders for shipment by carefully selecting items from storage locations according to pick lists.
- Used equipment such as box cutters, shrink-wrap, guns tapes and pallet jack.
Education
El Rancho Adult School
Pico Rivera, CA01-2025
Skills
- Quality control Inspector ( Baby Product )
- Manufacturing baby Product
- Routing Customers Account on line
- ( AS400 ) Bill of Ladings, Packing Slips
- Schedule pickup delivery
- Microsoft outlook, word, and Excel
- Warehouse dispatch
- Packaging and labeling
- Pallet jacks
- Shipping, receiving, and warehousing
- Cross trained
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Kolcraft Enterprises Inc.
07.2022 - 03.2023
Customer Service Account Coordinator
Kolcraft Enterprises Inc.
03.2016 - 07.2024
Quality Control Inspector
Kolcraft Enterprises Inc.
03.2016 - 07.2021
Warehouse General Laborer
Kolcraft Enterprises Inc.
03.2009 - 03.2016
El Rancho Adult School
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