Mirella Fal

• Organizing regular meetings with staff members to discuss new initiatives.
• Monitoring store performance metrics, including sales, profitability, and customer service ratings.
• Resolving customer complaints in a professional manner.
• Developing and maintaining store policies and procedures, and ensuring optimal staffing levels during peak hours.
• Supervising daily operations of the retail store, including staff scheduling, inventory management, and customer service.

• Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
• Maintained accurate records of transactions for inventory control purposes.
• Advised customers of current promotions and discounts available for purchases.
• Created displays to promote new products or special offers.
• Assisted in achieving store sales targets, contributing 30% of total sales.
• Provided training support for new employees on sales techniques and procedures.

• Provided exceptional customer service at all times.
• Analyzed skin types/conditions and provided appropriate skin recommendations.
• Assisted esthetician providing facial treatments, manicures, pedicures, and body wraps.
• Managed appointment bookings accurately while ensuring smooth operations of daily activities.
• Processed payments from customers promptly and accurately.

• Resolved customer inquiries by answering an average of 35 calls and emails daily.
• Calculated order totals and updated accounts for accurate inventory management.

Guided customers in navigating website features to locate products and information effectively.

• Created monthly reports summarizing customer service.