Mirella Diaz
Clovis
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Customer Service Online Sales
Donaghy Sales
Fresno, CA
12.2025 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Bilingual Customer Service Representative
Balloons Everywhere
Fresno, CA
09.2015 - 05.2025
- Delivered exceptional bilingual support to diverse customer inquiries, enhancing overall satisfaction.
- Resolved complex issues efficiently, ensuring consistent service quality across channels.
- Trained new team members on customer service protocols and best practices for improved performance.
- Managed high-volume calls while maintaining accuracy in order processing and information management.
- Collaborated with cross-functional teams to streamline communication processes and improve response times.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Criminal Justice/Corrections
San Joaquin Valley College
Fresno, CA08-2022
Skills
- Customer service
- Problem resolution
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Organization and time management
- Calm under pressure
- Active listening
- Fluent in Spanish
- Microsoft 360, Excel
Timeline
Customer Service Online Sales
Donaghy Sales
12.2025 - 05.2026
Bilingual Customer Service Representative
Balloons Everywhere
09.2015 - 05.2025
Associate of Science - Criminal Justice/Corrections
San Joaquin Valley College