Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mirela Schutz

Burlington,ON

Summary

Friendly, resourceful and dependable professional with good attention to detail and skilled at connecting with people. Able to provide courteous and efficient service to customers and multitasking under pressure. Enjoy taking on challenges, problem solving and quickly resolving them.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Private ESL Tutor

Self
Remote, ON
03.2006 - Current
  • Personalized instruction based on needs, interests and capabilities of individual students.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
  • Provided individual mentoring and special tutoring to struggling students.

Sales Associate

Crate&Barrel
Carlsbad, California
05.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Sales Associate

Lowes
Carlsbad, California
05.2020 - 05.2021
  • Sold various products by explaining unique features and educating customers on proper application.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

ESL Volunteer Teacher

USR Public Library
Upper Saddle River, New Jersey
06.2013 - 11.2014
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Personalized instruction based on needs, interests and capabilities of individual students.
  • Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.

High School English Teacher

IENH - Instituicao Evangelica de Novo Hamburgo
Novo Hamburgo, RS-Brazil
03.2005 - 12.2006
  • Prepared and implemented lesson plans covering required course topics.
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared comprehensive English curriculum for multiple classes.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Education

Bachelor of Arts - English Literature

UNISINOS-Universidade Do Vale Do Rio Dos Sinos
Sao Leopoldo - Brazil
01.2005

Skills

  • Policy and Procedure Adherence
  • Verbal and Written Communication
  • Time Management
  • Customer Service
  • Answering Customer Questions
  • Quickbooks
  • Microsoft Office

Certification

  • Volunteer ESL Tutor Training, Literacy Volunteers of Pascack Valley - June 2013
  • Certificate of Appreciation for Dedicated Service to the Children of Upper Saddle River, Upper Saddle River Board of Education - 2006 - 2013

Timeline

Sales Associate

Crate&Barrel
05.2021 - 01.2022

Sales Associate

Lowes
05.2020 - 05.2021

ESL Volunteer Teacher

USR Public Library
06.2013 - 11.2014

Private ESL Tutor

Self
03.2006 - Current

High School English Teacher

IENH - Instituicao Evangelica de Novo Hamburgo
03.2005 - 12.2006

Bachelor of Arts - English Literature

UNISINOS-Universidade Do Vale Do Rio Dos Sinos

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Mirela Schutz