Mireille Kamikazi
Nepean,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Costco
Ottawa
09.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Manager
Souq.com
Dubai, Dubai, UAE
08.2016 - 05.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created customer support strategy to increase customer retention.
Customer Service Representative
Souq.com
Dubai, Dubai, UAE
09.2013 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Receptionist
United International Company
Dubai, Dubai, UAE
04.2010 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Professional Certification - Customer Relationship Management
Spearhead Training Institution
Dubai, UAE02.2016
Bachelor of Science - Administrative Business Management
University of Ngozi
Burundi09.2008
Skills
- Responding to Difficult Customers
- Understanding Customer Needs
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Customer Account Management
- Interpretation and Translation Services
Timeline
Customer Service Representative
Costco
09.2019 - Current
Customer Service Manager
Souq.com
08.2016 - 05.2019
Customer Service Representative
Souq.com
09.2013 - 08.2016
Receptionist
United International Company
04.2010 - 09.2013
Professional Certification - Customer Relationship Management
Spearhead Training Institution
Bachelor of Science - Administrative Business Management
University of Ngozi
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