Summary
Overview
Work History
Education
Skills
Certification
Languages
COOP
Timeline
Generic

Mireille Graham

Ottawa

Summary

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Parking Attendant

UOttawa
09.2024 - 04.2025
  • Oversaw the opening of parking facilities and maintained accurate vehicle records. I assisted customers with payments and parking reservations. As well as managing vehicle entry and permit verification. When needed I oversaw the closing for the parking to control the flow of traffic enter and leaving the premises.

Cashier

Sens Store
07.2023 - 10.2023
  • I worked part time at the Sens store as a cashier. I opened and closed the store when needed. I worked by myself handling customers and stock at the same time. I kept the store organized at all times. I am also trained on custom jersey orders which involves filling out paperwork and shipping out jerseys to our stitching company.

General Labor

Beer Store
05.2020 - 08.2021
  • I worked at the Beer Store Warehouse as a full time general laborer and sorter. My responsibilities were unloading the delivery trucks filled with cases of both empty and full cases of beer, sorting through the empties and organizing them by brand, building up pallets, working the conveyor belt and sorting out the recycling. I received some training on order picking and packing.

Stock

Softmoc
04.2019 - 12.2019
  • I worked at Softmoc as a full time stock person. I acquired quick and time efficient organization skills through skuing stock by brand and style. Managing and maintaining storage conditions of received goods and helping in product locations. Maintaining health and safety standards in the back room. Shipping and processing recalled items or store transfers.

Operations Lead

Justice
08.2017 - 04.2019
  • I worked at Justice as a style advisor and cashier. I am cash trained and have customer service experience working with both the parents and children. I have gained experience greeting customers, building quick connections, multitasking and getting tasks completed quickly and efficiently. I've gained a lot of experience with sales and promo changes as part of my daily routine. I have also gained 6 months experience in stock work, processing freight and replenishing the store. Trained new associates on store standards and customer service, I received a year of management experience.

Education

B.A Honours - English

Carleton University
Ottawa, ON
05.2022

12th grade - High school

De La Salle
Ottawa, ON
06.2016

Skills

  • Bilingual (French & English)
  • Faster Learner
  • Punctual
  • Attention to detail
  • Dependable
  • Leadership
  • Team spirit
  • Communication
  • Customer Service

Certification

  • SafeTalk : Suicide prevention – De La Salle public high school (2015)
  • Babysitting course – Overbrook Communautaire Centre (2012)
  • Leadership - St Paul University (2016)
  • Service Excellence - Adult School Le Carrefour (2016)
  • First Aid with CPR C & AED - Rescue 7 (January 2018)
  • Law Enforcement & Security First Responder Program (January 2018)

Languages

English
Native or Bilingual
French
Professional Working

COOP

  • Shenkman Art Center
  • Jan. 2015 – June 2015
  • I followed a co-op internship at the Shenkman Arts Center with the AOE Arts Council, a council that supports, promotes and develops the arts in Ottawa through programs, services and advocacy for everyone. Where we have planned events like fashion shows and member mixers. I worked a lot on the computer and using software. Through this I have learned organization skills, how to work as a team, time management and people skills.
  • Youthnet/Réseau Ado
  • May. 2016 – June 2016
  • During my co-op I was in charge of organising a hiking fundraiser to raise money for Youthnet’s take a hike program.I set up the location, I prepared all of the promotions for the event, I updated the event website with all the new information and helped redesign it, I recruited youth to participate in the event and asked the community for donations.

Timeline

Parking Attendant

UOttawa
09.2024 - 04.2025

Cashier

Sens Store
07.2023 - 10.2023

General Labor

Beer Store
05.2020 - 08.2021

Stock

Softmoc
04.2019 - 12.2019

Operations Lead

Justice
08.2017 - 04.2019

12th grade - High school

De La Salle

B.A Honours - English

Carleton University
Mireille Graham