Miranda Wilson
London,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manages behavioral needs with grace.
Overview
18
18
years of professional experience
Work History
Health Care Aide
London Health Sciences Centre
10.2022 - Current
- Assisted with patient transfer and ambulation.
- Demonstrated exceptional organizational skills with medical device equipment, surgical tools, sterile environment.
- Developed rapport to create safe and trusting environment for care.
- Handled medical equipment such as endoscopy scopes, pacemakers, and devices of that nature.
- Worked independently as well in a team atmosphere where an optimistic attitude was key.
- Ability to work under pressure in a timely fashion and provide accurate care.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Professional Credit Counsellor and Advisor
TD Canada Trust
08.2005 - 10.2021
- Anticipated responses and prepared clear and articulate answers.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Built and maintained relationships with clients to provide ongoing support.
- Produced detailed reports outlining key issues and proposed solutions.
- Gathered and analyzed customer feedback to inform product and service.
- Followed and implemented FCAC compliance standards
- Gathered client information in order to make an informed recommendation
Education
Diploma -
Montcalm Secondary School
London, ON06.2001
Skills
- Demonstrates a positive attitude and outlook in professional and personal situations
- Strong critical thinking and problem solving skills
- Ability to work independently with little supervision and also work in a team environment
- Exceptional listening skills and ability to remain professional during unique and compromising situations
Timeline
Health Care Aide
London Health Sciences Centre
10.2022 - Current
Professional Credit Counsellor and Advisor
TD Canada Trust
08.2005 - 10.2021
Diploma -
Montcalm Secondary School
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