Miranda Wiles
San Clemente
Summary
Dynamic manager with a proven track record at Eternal Essence Oils, excelling in guest relations and cash handling. Enhanced team productivity through strategic delegation and performance monitoring, while ensuring order accuracy and maintaining high service standards. Recognized for fostering a positive work environment that drives operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Manager
Eternal Essence Oils
San Clemente
03.2020 - 09.2025
- Directed operations for fragrance oil production and distribution.
- Managed inventory levels and supply chain logistics effectively.
- Oversaw quality control processes to maintain product standards.
- Facilitated communication between teams to improve workflow efficiency.
- Resolved customer inquiries and complaints with effective solutions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to ensure timely order fulfillment.
- Packaged products accurately to meet shipping standards.
- Filled orders according to defined standards using standard picking system.
- Located merchandise from shelves and storage areas to fill orders.
Manager
El torito
Dana Point
09.2016 - 05.2019
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Cross-trained existing employees in order to maximize team performance.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Recruited and developed employees for departments.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Hired, trained and mentored staff to maximize effectiveness.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Established and maintained positive work environment to enhance retention and productivity.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue with.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Server
Beachfire
San Clemente
08.2012 - 09.2016
- Waited on guests, provided excellent service, accommodate wants and needs.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Checked identification to enforce age regulations for alcoholic beverages.
Education
High School Diploma -
San Clemente High School
San Clemente, CA02.2012
Child Development
Saddleback College
Mission Viejo, CASkills
- Cash handling
- Point of sale knowledge
- Stocking and replenishing
- Dining area cleanliness
- Food sales and promotion
- Hospitality service expertise
- Guest relations management
- Order accuracy
- Front-of-house display creation
- Communication skills
Timeline
Manager
Eternal Essence Oils
03.2020 - 09.2025
Manager
El torito
09.2016 - 05.2019
Server
Beachfire
08.2012 - 09.2016
High School Diploma -
San Clemente High School
Child Development
Saddleback College