MIRANDA TOWSLEY
Blenheim,ON
Summary
I am a very motivated person with plenty of experience in customer service. I thrive in fast-paced environments and can work independently, with minimal supervision. I am always willing to pitch in to complete tasks. I have consistently demonstrated a strong work ethic and have been successful at achieving targets and team goals. I am very personable and committed to building new relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
TD Canada Trust
12.2022 - Current
- Completed banking transactions in a fast and efficient manner
- Identified sales and advice opportunities and referred accordingly
- Provided excellent customer service to clients
- Took accountability for customer concerns and elevated when necessary
- Met all sales targets
Retail Postal Clerk
Canada Post
04.2019 - 03.2022
- Performed a variety of sales and customer service activities to ensure customer satisfaction.
- Operated point of sale system to process financial transactions.
- Assisted customers in completing and submitting forms to update their address and forward mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted mail according to size, shape, and destination and placed into post office boxes with high levels of accuracy.
Customer Relations Coordinator
TD Canada Trust
01.2010 - 03.2018
- Identified sales and advice opportunities and referred accordingly.
- Answered phones/booked appointments.
- Contributed to a positive work environment.
- Supported sales staff by providing administrative assistance such as photo copying, faxing and phone calls.
- Welcomed customers into the bank, and supported with general banking inquiries.
- Completed banking investigations such as incorrect bill payments or unauthorized transactions.
Customer Service Representative
TD Canada Trust
01.2007 - 01.2010
- Provided excellent customer service to clients.
- Completed transactions in a fast and efficient manner.
- Identified customer needs and provided advice.
- Met sales targets.
- Took accountability for customer concerns and elevated when necessary.
Education
Certificate - Indigenous Canada Course
University of Alberta
06.2022
Bachelor of Arts - Sociology
Brock University
2007
Diploma - General Arts And Sciences
Niagara College of Applied Arts And Technology
2005
Skills
- Effective communication skills, both written and verbal
- Ability to prioritize multiple tasks and work under tight deadlines
- Solution and detail oriented
- Excellent organizational skills
- Computer knowledge and keyboarding skills
Certification
Introduction to Excel- September 2022
Timeline
Customer Experience Associate
TD Canada Trust
12.2022 - Current
Retail Postal Clerk
Canada Post
04.2019 - 03.2022
Customer Relations Coordinator
TD Canada Trust
01.2010 - 03.2018
Customer Service Representative
TD Canada Trust
01.2007 - 01.2010
Certificate - Indigenous Canada Course
University of Alberta
Bachelor of Arts - Sociology
Brock University
Diploma - General Arts And Sciences
Niagara College of Applied Arts And Technology
Introduction to Excel- September 2022
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