Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
AccountManager

Miranda Talbot

Sarnia,ON

Summary

Resourceful professional with successful track record in developing innovative web designs and features. Possesses solid knowledge of HTML, CSS, JavaScript and Bootstrap with ability to quickly learn new technologies. Demonstrated success in identifying and resolving complex code issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

School Bus Driver

Langs Bus Lines Limited
04.2022 - Current
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Maintained driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Customer Service Associate

Tim Hortons
07.2012 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Supervisor

A&w Restaurants
04.2021 - 08.2021
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.

Education

Certified Certificates - Front-End Developer

SheCodes.io
Workshops For Women
08.2023

Skills

  • HTML5
  • Css3
  • JavaScript
  • Web Technologies: jQuery, Bootstrap
  • Web Design
  • Front End Web Development

Certification

  • Introduction to coding (html 5, css 3, js 6, vs code)
  • Introduction to Web Development
  • Web Development
  • Advanced Web Development
  • Responsive Web Development
  • Advanced Responsive Web Development

Timeline

School Bus Driver

Langs Bus Lines Limited
04.2022 - Current

Customer Service Supervisor

A&w Restaurants
04.2021 - 08.2021

Customer Service Associate

Tim Hortons
07.2012 - 04.2022

Certified Certificates - Front-End Developer

SheCodes.io

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Miranda Talbot