Miranda Sparks
Calgary
Summary
Bachelor of Social Work student with five years of experience in human services. A dedicated and personable worker who values strong communication and relationship-building. Experienced in providing compassionate care and support to individuals. Uses effective conflict resolution and problem-solving skills to enhance client experiences and foster a safe, supportive environment through empathy and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Silvera for Seniors
09.2021 - Current
- Answering and routing phone calls in a friendly, professional manner.
- Greeting and assisting residents and visitors.
- Conducting tours for prospective clients.
- Undertaking administrative tasks and assisting community management.
- Responding to stressful situations, including medical emergencies, and ensuring that incident reports are completed in a timely manner.
- Maintaining a high level of confidentiality and organization.
- Providing ongoing support to seniors with dementia, and working to address their complex needs through advocacy and person-centered care.
Social Work Practicum Student
Wood's Homes
09.2024 - 12.2024
- Assisted with daily tasks at the Hub, including serving food and drinks to clients, sorting through donations, providing clothing and personal care items, supporting administrative work, and checking in with clients.
- Participated in support groups and events at the Hub, and attended client meetings with the Youth Employment Counsellor.
- Received training in Trauma-Informed Care (TIC), and participated in harm reduction (naloxone) training and overdose drills.
- Joined the Outreach Team at Wood's to gain experience in providing essential resources to vulnerable populations.
Casual Housekeeper
Silvera for Seniors
04.2020 - 09.2021
- Cleaning resident suites every week.
- Ensuring general cleanliness of the building, such as cleaning floors, bathrooms, walls, windows, and common areas.
- Sanitizing high-touch points and ensuring all health and safety measures were followed appropriately, such as donning and doffing of PPE when working during an outbreak.
Hotel Worker
Mount Engadine Lodge
08.2019 - 10.2019
- Housekeeping tasks such as cleaning rooms, attending to laundry, and maintaining the cleanliness of the building.
- Serving meals and assisting with food preparation, such as baking, making sandwiches, preparing charcuterie boards, and afternoon tea.
- Providing quality customer service by being courteous and receptive to the needs and experiences of guests.
Education
Bachelor of Social Work -
Mount Royal University
Calgary, AB04.2027
High School Diploma -
Robert Thirsk High School
Calgary, AB06.2019
Skills
- Relationship building
- Trauma-informed care
- Client support
- Team collaboration
- Interpersonal communication
- Conflict resolution
- Person-centered care
- Mental health assistance
- Empathy and patience
- Client advocacy
Certification
Emergency First Aid & CPR/AED Level C - Canadian Red Cross
Applied Suicide Intervention Skills Training (ASIST) - Centre for Suicide Prevention
Mental Health First Aid - Mental Health Commission of Canada
Harm Reduction & Naloxone Training - Mount Royal University
Memory Care Training - Silvera for Seniors
Volunteer History
Community Hub Assistant at YW Calgary - June-September 2025
- Support the daily activities of the welcome desk, including greeting and assisting clients, customers, and community partners.
- Answering phone calls, including those from women experiencing intimate partner violence and seeking emergency shelter and support.
- Prepare and set up event rooms prior to customer events.
- Assist community members with fitness memberships and take payments as needed.
- Take on as-needed administrative tasks to support the operations of the hub.
Kitchen Support Staff - Inn From The Cold 2017.
- Preparing and serving meals.
- Washing dishes and maintaining cleanliness in the kitchen.
- Providing support to guests.
Camp Counsellor - week long summer camp for Syrian refugee children - 2016
- Assisted with games and activities, preparing meals, cleaning, building trusting bonds with participants, and ensuring safety while facilitating games and activities.
Volunteer - Flood Relief in Morley 2013
- Assisted in flood relief efforts by sorting and organizing donations at the Morley Community School
- Supported individuals impacted by the floods by helping them find essential items and resources.
Timeline
Social Work Practicum Student
Wood's Homes
09.2024 - 12.2024
Receptionist
Silvera for Seniors
09.2021 - Current
Casual Housekeeper
Silvera for Seniors
04.2020 - 09.2021
Hotel Worker
Mount Engadine Lodge
08.2019 - 10.2019
Bachelor of Social Work -
Mount Royal University
High School Diploma -
Robert Thirsk High School