Miranda Sparks
Calgary
Summary
Bachelor of Social Work student with five years of experience in Human Services. A dedicated and personable worker who values strong communication and relationship building. Experienced with providing compassionate care and support to individuals. Uses effective conflict resolution and problem-solving skills to enhance client experiences and foster a safe and supportive environment through empathy and adaptability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
Mariner Mechanical
01.2017
- Providing support to administrative staff by scanning and filing documents
- Demonstrating close attention to detail and ensuring confidentiality of client information.
Receptionist
Silvera for Seniors
09.2021 - Current
- Answering and routing phone calls in a friendly and professional manner
- Greeting and assisting residents and visitors
- Conducting tours for prospective residents
- Undertaking administrative tasks and assisting community management
- Writing reports and filing documents
- Ensuring a high level of confidentiality and organization
- Providing ongoing support to seniors with dementia and addressing their complex needs.
Social Work Practicum Student
Wood's Homes
09.2024 - 12.2024
- Assisted with daily tasks at the Hub, including serving food and drinks to clients, sorting through donations, providing clothing and personal care items, supporting administrative work, and checking in and visiting with clients.
- Participated in support groups and events at the Hub and attended client meetings with the Youth Employment Counsellor.
- Received training in Trauma-Informed Care (TIC) and participated in Harm Reduction (Naloxone) training and overdose drills.
- Joined the Outreach Team at Wood's to gain experience providing essential resources to the broader community.
Casual Housekeeper
Silvera for Seniors
04.2020 - 09.2021
- Cleaning resident suites every week
- Ensuring general cleanliness of the building, such as cleaning floors, bathrooms, walls, windows, and common areas
- Sanitizing high touch points and ensuring all health and safety measures were followed appropriately, such as donning and doffing of PPE when working in an outbreak.
Hotel Worker
Mount Engadine Lodge
08.2019 - 10.2019
- Housekeeping tasks such as cleaning rooms, attending to laundry, and maintaining the cleanliness of the building
- Serving meals and assisting with food preparation such as baking, making sandwiches, preparing charcuterie boards, and afternoon tea
- Providing quality customer service by being courteous and receptive to the needs and experiences of guests.
Education
Bachelor of Social Work -
Mount Royal University
Calgary, AB04.2027
High School Diploma -
Robert Thirsk High School
06.2019
Skills
- Relationship Building
- Problem-Solving
- Team Collaboration
- Verbal and written communication
- Punctual and Reliable
- Conflict Resolution
- Client Complaint Resolution
- Report writing
- Client assessment
- Resourceful
Certification
Emergency First Aid & CPR
Applied Suicide Intervention Skills Training (ASIST)
Mental Health First Aid Training
Volunteer History
- Volunteered at a day camp for Syrian refugee children in the summer of 2016. Assisted with activities, preparing meals, cleaning, building trusting bonds with participants, and ensuring safety while facilitating games and activities.
- Volunteered as kitchen support staff at Inn From The Cold in 2017. Preparing and serving meals, maintaining cleanliness, and providing support to guests.
Timeline
Social Work Practicum Student
Wood's Homes
09.2024 - 12.2024
Receptionist
Silvera for Seniors
09.2021 - Current
Casual Housekeeper
Silvera for Seniors
04.2020 - 09.2021
Hotel Worker
Mount Engadine Lodge
08.2019 - 10.2019
Office Assistant
Mariner Mechanical
01.2017
High School Diploma -
Robert Thirsk High School
Bachelor of Social Work -
Mount Royal University
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