Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Smith

North Hollywood

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills

Overview

5
5
years of professional experience

Work History

Executive Assistant to the Chief Executive Officer

Wolfsglen
11.2024 - Current
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Organized and coordinated conferences and monthly meetings.
  • Created expense reports, budgets, and filing systems for management team.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Used advanced software to prepare documents, reports, and presentations.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Filed paperwork and organized computer-based information.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Personal Assistant

Ford Wellness Center
08.2023 - 07.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Personal Assistant

Private Family Home
02.2023 - 05.2024
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in photoshoots

Sales Associate

Sample Sale
11.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Food Runner

Broad Street Oyster Co.
11.2021 - 10.2022
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Assisted in training new food runners, improving team efficiency and service quality.

Seasonal Server

Ocean View Pier Bar & Grill
03.2021 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

In-Home Nanny

Private Care
10.2019 - 09.2021
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
  • Encouraged creativity through arts and crafts projects fostering fine motor skill development.
  • Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Built positive and nurturing environments to support child social and emotional growth.

Education

No Degree - Nursing/General Studies

Paul D Camp Community College
Franklin, VA
06-2021

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail
  • Detail-oriented mindset
  • Appointment scheduling
  • Errands
  • Social media savvy
  • Flexible schedule
  • Event planning
  • Calendar management
  • Food service background
  • Meeting planning
  • Project planning
  • Account management
  • Business development
  • Childcare experience

Timeline

Executive Assistant to the Chief Executive Officer

Wolfsglen
11.2024 - Current

Personal Assistant

Ford Wellness Center
08.2023 - 07.2024

Personal Assistant

Private Family Home
02.2023 - 05.2024

Sales Associate

Sample Sale
11.2022 - 04.2023

Food Runner

Broad Street Oyster Co.
11.2021 - 10.2022

Seasonal Server

Ocean View Pier Bar & Grill
03.2021 - 10.2021

In-Home Nanny

Private Care
10.2019 - 09.2021

No Degree - Nursing/General Studies

Paul D Camp Community College

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