Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Miranda Ruiz

Napa

Summary

Dedicated and results-oriented professional with a proven ability to deliver high-quality work. Strong communicator with a team-oriented approach, committed to supporting company goals and providing outstanding service. Skilled in resolving customer issues efficiently while ensuring satisfaction. Passionate about continuous growth and advancing professional expertise.

Overview

3
3
years of professional experience

Work History

Senior Guest Experience Coordinator

The Meritage Resort and Spa
Napa
11.2024 - Current
  • Prioritizes exceptional customer service delivery to all guests.
  • Managed advance deposit processing and ensured all revenue was accurately recorded and reconciled to support financial accuracy.
  • Trained guests experience coordinators on guest interaction best practices and internal systems.
  • Works closely with VIP guests to ensure everything is set for arrival
  • Coordinated with artists' assistants to provide essential stay details and confirm payment arrangements.
  • Processed travel agent commissions post-departure using the ONYX system.
  • Took part in safety meetings and shared ideas to help keep everyone safe on the job.
  • Stepped in as Front Office Supervisor during management absences to support team operations and ensure a smooth, positive check-in experience for guests.

Reservations Coordinator

The Meritage Resort and Spa
Napa
05.2023 - 11.2024
  • Used the infor system to input all room reservations and create new room blocks.
  • Navigated the RCI and Wyndham timeshare portal for any new reservations and upsells.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Managed rooms effectively based on complete and current knowledge of availability and rates.
  • Worked closely with travel agents to ensure that clients received all stay information.
  • Establishes proper billing accounts and processes advance deposits. Communicates deposit and guarantee policy as requested.
  • Maintains reservation records by entering required reservation and account data into the systems. Runs and prepares all necessary reports using Excel.
  • Focuses on ensuring all arrivals are accurately set for guests' arrivals, including timeshare arrivals.
  • Coordinate room block arrangements for LG Electronics, ensuring correct billing and data entry. Use Excel to manage group and stay details efficiently.

Social Media Publisher Intern

Bold Agency
Miami
09.2022 - 11.2022
  • Collaborated with team members to meet project deadlines and achieve objectives.
  • Oversaw social media management for Instagram, Twitter, and Facebook to promote non-profit organization activities.
  • Provided weekly updates to the primary contact about new ideas to advertise the new project of the organization.
  • Used canvas to make advertisements to publish on social media accounts.

Education

High School Diploma -

Napa High School
Napa
06-2019

Associate of Arts - Communications

Napa Valley College
Napa, CA
05-2022

Associate of Arts - Sociology

Napa Valley College
Napa, CA
05-2022

Bachelor of Science - Digital Communications And Media

Florida International University
Miami, FL
12-2026

Skills

  • Social media management
  • Data analysis
  • Customer service
  • Team collaboration
  • Decision making
  • Effective communication
  • Bilingual

Languages

English
Professional
Spanish
Professional

Accomplishments

*Team Leader

Timeline

Senior Guest Experience Coordinator

The Meritage Resort and Spa
11.2024 - Current

Reservations Coordinator

The Meritage Resort and Spa
05.2023 - 11.2024

Social Media Publisher Intern

Bold Agency
09.2022 - 11.2022

High School Diploma -

Napa High School

Associate of Arts - Communications

Napa Valley College

Associate of Arts - Sociology

Napa Valley College

Bachelor of Science - Digital Communications And Media

Florida International University

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Miranda Ruiz