Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Miranda Post

Los Angeles,CA

Summary

Strategic and collaborative Manager with a proven record at Sephora, driving retail initiatives through strong partnerships to maximize business growth and ensure seamless execution. Expertise in enhancing training programs with data-driven decision-making and innovation, contributing to organizational goals. Skilled in cross-functional collaboration, stakeholder influence, and strategic prioritization, fostering supportive environments and proactively overcoming challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

People Development Manager

Sephora USA
12.2024 - Current
  • Manage end-to-end leadership programs: Spearhead cross-functional alignment, ideation, and execution of retail KPIs, and conduct post-launch analysis to optimize program effectiveness.
  • Create store-facing resources: Develop policies, training programs, and retail pilots to support employee engagement and business growth. Resulting in +16% Beauty Advisor SPLH to LY and the ability to demonstrate business acumen.
  • Drive and facilitate effective meetings: Determine meeting topics, share summaries, coordinate action items, and drive decisions to achieve key retail objectives.
  • Drive strategic problem-solving: Identify critical problems and opportunities within Sephora and S@K, leverage a strong analytical skillset to prioritize initiatives, and develop innovative solutions aligned with both retailers' strategies.
  • Influence stakeholders and drive strategic alignment: Navigate complexities and drive alignment on strategic initiatives by effectively influencing stakeholders at all levels through clear communication, data-driven insights, and a collaborative approach.

People Development Associate Manager

Sephora USA
03.2023 - 11.2024
  • Developed impactful training: Virtual, Foundational, RTM-led, and Daily Dose training content, achieving a 99% average VILT Confidence Rating and positive feedback from program participants.
  • Optimized programs and content: Continuously improve training programs and content based on evolving business needs, applying insights gained from multiple initiatives to enhance effectiveness and relevance.
  • Provided data-driven recommendations: Analyze training data and provide actionable insights and recommendations to stakeholders, improving training effectiveness, optimizing operations, and enhancing CEL reporting.
  • Built relationships to drive business growth: Foster strong relationships with store teams and cross-functional partners, gaining a deep understanding of their needs and collaborating to develop solutions that drive business growth and achieve key objectives.

Retail Store Manager/Assistant Manager

Sephora USA
08.2016 - 02.2023
  • Supported New Store Openings: Collaborated with FSC Business Partners to execute virtual onboarding and operational tasks, ensuring smooth and efficient store launches.
  • Coached & Developed High-Performing Team: Coached a team of exempt and non-exempt employees, utilizing the Sephora Service model to exceed business goals and achieve key KPI objectives.
  • Drove Sales Performance: Ranked #1 in the SW Region for Multi-World Selling (2021/2022) by implementing effective education, training, and accountability measures.
  • Managed Employee Performance & Development: Managed performance reviews, compensation administration, and ongoing employee development initiatives.
  • Ensured Safety & Security: Partnered with the District Manager to prioritize team safety, implement shrink reduction strategies, and deliver Asset Protection training.

Retail Experience Manager

The Honest Company
08.2015 - 08.2016
  • Operational Expertise: Provided key insights on Standard Operating Procedures (SOPs) to ensure the successful launch of a physical, customer-facing business.
  • Developed & Delivered Training Programs: Created and facilitated engaging educational training sessions covering brand history, product knowledge, and exceptional service and selling techniques. Leading to a +30% in beauty subscriptions.
  • Cultivated Strong Retail Partnerships: Established and maintained collaborative relationships with retail support teams to enhance operational efficiency and customer service.
  • Fostered High-Energy Retail Environment: Cultivated an entrepreneurial and high-energy retail environment with a strong focus on customer education and exceptional service.

Education

Bachelor of Arts - Consumer Merchandising

California State University, Long Beach
Long Beach, CA
05-2011

Skills

  • Data-driven decision making
  • Training and Execution
  • Cross Functional Collaboration
  • Innovative thinking
  • Program Management
  • Effective problem resolution
  • Influential Communication

Certification

Public Speaking Training & Facilitator Certification

Design Thinking for Beginners: Develop Innovative Ideas

Timeline

People Development Manager

Sephora USA
12.2024 - Current

People Development Associate Manager

Sephora USA
03.2023 - 11.2024

Retail Store Manager/Assistant Manager

Sephora USA
08.2016 - 02.2023

Retail Experience Manager

The Honest Company
08.2015 - 08.2016

Bachelor of Arts - Consumer Merchandising

California State University, Long Beach

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Miranda Post