Summary
Overview
Work History
Education
Timeline
Generic

Miranda Oostrom

Calgary,Alberta

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

14
14
years of professional experience

Work History

Barista

Patisserie Du Soleil
03.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Floor Supervisor

Soleil Bistro & Bar
06.2021 - 03.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Created employee schedules to align coverage with forecasted demands.

Server/Bartender

Hilton Garden Inn Hotel
04.2018 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Comedy Cave
08.2015 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Crew Member

Mcdonalds
04.2009 - 11.2013
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Bachelor of Social Work - Social Work

Mount Royal University
Calgary, AB
2024

High School Diploma -

Holy Cross Catholic Secondary School
Kingston, ON
2011

Timeline

Barista

Patisserie Du Soleil
03.2023 - Current

Floor Supervisor

Soleil Bistro & Bar
06.2021 - 03.2023

Server/Bartender

Hilton Garden Inn Hotel
04.2018 - 06.2021

Server

Comedy Cave
08.2015 - 04.2018

Crew Member

Mcdonalds
04.2009 - 11.2013

Bachelor of Social Work - Social Work

Mount Royal University

High School Diploma -

Holy Cross Catholic Secondary School

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Miranda Oostrom