Crystal Cheung
Calgary
Summary
Senior Accountant specializes in recording financial transactions to generate revenue for products or services rendered. Monitors inflow of money on general ledgers to highlight company profits. Displays strong analysis and organizational skills and advanced CDK and Tekion proficiency with demonstrated experience calculating, posting and managing accounting figures and financial records.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Internal Deal/Senior Accountant
Dilawri Group Of Companies
02.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Documented cash, credit, fixed assets, and accrued expenses transactions.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Evaluated and improved accuracy and completeness of financial records.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Able to complete 200-250 deals per month. Reconcile grosses, monthly bank, and all other necessary schedules.
- Went above and beyond and worked as AP/AR, helped with Senior accountant duties while maintaining above satisfactory completion in my role.
- Work closely with each team to ensure accuracy in deal completion and month end procedures.
- Trained new employees fo AP/AR and deals
- CDK and Tekion proficient
Accounts Payable Coordinator
Kaizen Automotive
01.2022 - 02.2022
- Entered job costing data from payroll records and supported payroll administration process.
- Tracked expenditures and prepared reports for records and management review.
- Processed check disbursements and reconciled related ledger.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Accounts Receivable Representative
Kaizen Automoive
08.2019 - 12.2020
- Communicated with customers to identify and resolve outstanding payments.
- Posted customer payments by recording cash, checks and credit card transactions.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
- Lien vehicles and discharge when necessarily.
- Managed and updated financial accounts and permanent records for more than 500 current clients
Service Booker
CMP Automotive (Kaizen Automotive)
02.2019 - 08.2019
- Post warranty, customer pay, policy, and extended service claims with labour operations, time, and any other information required by manufacturer
- Verify technician clock and comments on claims
- Verify all criteria required by manufacturer prior to submitting to warranty administrator
- Create and maintain service department reports
- Maintaining and final closing all rentals to repair orders and pre-invoiced for account payables
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Service Cashier
CMP Automotive (Kaizen Automotive)
06.2018 - 02.2019
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of all service functions.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Performed cash, card and check transactions to complete customer purchases.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Office Manager
DANCEnergy Premier Centre
02.2017 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained computer and physical filing systems.
- Managed team of 8 people. Organizing their schedules, payroll, vacations.
- Accounts payable and receivable through sage 50.
- Coordinated communications, financial processing, registration, record-keeping and other administrative functions.
- Managed close out sales 3 days of the week. Making sure all transactions are balanced and correct.
- Promote studio’s new and upcoming events through social media.
Customer Care Representative
Shaw Direct eCare
09.2014 - 01.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Sole Management of offline agents scheduling for team of 15-25
- Managed Social Media platform such as Facebook, Twitter, etc.
- Provided superior customer service via "online chat" and "contact us" email inquiries
- Managed bi-weekly payroll audits for offline team of 15-25
- Managed customer's online orders through Shaw Direct website (programming changes)
Technical Support Representative
Shaw Direct
07.2013 - 08.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Fielded average of 100 inbound phone calls to deliver support and remotely resolve service issues
Education
Bachelor of Commerce - Accounting And Finance
University of Calgary
Calgary, AB05.2022
Certificate - Accounting And Finance
EDx Online Courses
Calgary, AB03.2021
Certificate - Sage 50 & Quickbooks
IT University
Calgary, AB05.2017
High School Diploma -
James Fowler High School
Calgary, AB06.2006
Skills
- Financial Recordkeeping
- Precision and Accuracy
- Account Auditing
- QuickBooks
- Attention to Detail
- Sage 50
- Microsoft Office
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Bill Payment and Recordkeeping
Accomplishments
- High performance asset to the Shaw Direct eCare team. Have achieved interactions around 12% of the whole team of 24 people. Can average around 70 to over 120 interactions per day compared to the average 35-50 interactions for the team
- Entrusted by my leaders to take on extra duties such as payroll audits, and team scheduling.
- Have achieved an average of 110 sales in the past year that amounts to over 20000 revenue for the whole company
- Volunteered to learn new software and systems for the team in advance to train and provide assistance to the rest of the team thereafter.
- Reconciled accounts from 2018 before year end of 2019. Received over $25000 for the one account that's been owing since 2017/2018
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Internal Deal/Senior Accountant
Dilawri Group Of Companies
02.2022 - Current
Accounts Payable Coordinator
Kaizen Automotive
01.2022 - 02.2022
Accounts Receivable Representative
Kaizen Automoive
08.2019 - 12.2020
Service Booker
CMP Automotive (Kaizen Automotive)
02.2019 - 08.2019
Service Cashier
CMP Automotive (Kaizen Automotive)
06.2018 - 02.2019
Office Manager
DANCEnergy Premier Centre
02.2017 - 08.2017
Customer Care Representative
Shaw Direct eCare
09.2014 - 01.2016
Technical Support Representative
Shaw Direct
07.2013 - 08.2014
Bachelor of Commerce - Accounting And Finance
University of Calgary
Certificate - Accounting And Finance
EDx Online Courses
Certificate - Sage 50 & Quickbooks
IT University
High School Diploma -
James Fowler High School
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