Miranda McQueen
Barrie, ON
Summary
Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused, effective at working with little supervision. Computer-savvy and team-oriented.
Overview
11
11
years of professional experience
Work History
Painter
McQueen Home Painting
04.2016 - Current
- Quote and directly work with customer regarding area, color, job, paint, product
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Provided customer with necessary information about products (ex, cost of material, paint) and unexpected changes on the job (ex, 3 coats instead of 2)
- Consistent communication with customer
- Provided material to correctly protect objects within area of work
- Created healthy bonds with a few different paint stores within Muskoka/Simcoe Area
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes
- Cleaned exterior of buildings using motorized power washer
- Consistently working on and improving skills within the trade
- Cleaned and properly stored all equipment and supplies at end of each workday and removed trash and debris from work areas
- Climbed ladders and went on the roof if needed to reach work area surfaces and observed safety protocols to prevent falls
- Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project
- Minimized disruption of client space and thoroughly cleaned up after completion of each job
- Protected all surfaces from damage and spills by using drop cloths prior to and during painting
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials
- Mixed and matched paints according to customer specifications
- Operated power and hand tools in safe and effective manner
- Cleaned and properly stored all equipment and supplies at end of each workday and removed trash and debris from work areas
- Evaluated completed work for quality and adherence to standards and client requirements.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Delivered high-quality painting services on time and within budget for a variety of clients.
Housekeeping Lead/Supervisor
Horseshoe Resort
09.2019 - 08.2022
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Improved overall cleanliness and organization of facility by implementing efficient housekeeping procedures.
- Conducted regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
- Evaluated employee performance and developed improvement plans.
- Facilitated team meetings for open communication among staff members and encouraged collaborative approach to problem-solving.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Removed bed sheets and towels from rooms
- Resolved guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at property.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Mentored new hires during onboarding process, facilitating smooth integration into our housekeeping team.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Managed staff of 8-10 housekeepers.
Supervisor
Tim Horton's
07.2017 - 08.2019
- Shift lead/Supervisor managing 8-12 staff at a time
- Making sure all employees are accounted for at all times applying positions and chores
- Completing tasks throughout the day involving counting tills, conducting logs, serving guests
- Documentation - Recording drive thru times, completing cash logs daily (excel)
- Reporting necessary information to management
- Food handling; making guests orders in fast-paced setting
- Greeting customers, taking their orders and making sure their orders are correctly given to said customer
- Contributing to necessary cleaning duties on shift (ex. Sweeping, mopping, dishes, wiping down surfaces/tables in the lobby, changing garbage's)
- • Prepping food (ex. Cheese, bacon, turkey, ham, cream cheese)
- Stocking all paper products needed
- Truck duties including, storing all products in proper places (paper/food/chemicals)
- Attending to all customer complaints/concerns/feedback
- Running store up to standard
- Conducting "Always Fresh" checks and Coffee Excellence
- Inventory
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collected, arranged, and input information into database system.
Housekeeper
Holiday Inn Express Hotel
06.2013 - 08.2016
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Disposed of trash and recyclable's each day to avoid waste buildup
- Transported cleaning products and equipment to and from utility rooms
- Verified that all storage areas and carts were clean and organized
- Quickly responded to requests from patrons for linens and bathroom/coffee items
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Cleaned and stocked 15-24 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
Advanced Diploma - Child And Youth Care
Georgian College
Orillia, ON04.2019
Skills
- Attention to Detail
- Dependable/Accountable
- Safety awareness
- Excellent Interpersonal communication
- Results-oriented
- Always interested in skill development
- Conflict resolution
- Aware of ethical responsibility, following policies and procedures while maintaining boundaries and respecting confidentiality
- Committed to contributing to healthy, harmonious work environments with respect for all team members
- Efficient under pressure
- Key Holder
- Team Player
Accomplishments
- #1 out of 172 hotels; Winning Metrics Award while working at Holiday Inn in 2016 naming it the top hotel in Canada within InterContinental Hotels Group.
Timeline
Housekeeping Lead/Supervisor
Horseshoe Resort
09.2019 - 08.2022
Supervisor
Tim Horton's
07.2017 - 08.2019
Painter
McQueen Home Painting
04.2016 - Current
Housekeeper
Holiday Inn Express Hotel
06.2013 - 08.2016
Advanced Diploma - Child And Youth Care
Georgian College
Similar Profiles
Rachael DrachenbergRachael Drachenberg
Volunteer Activity Coordinator at GEF Seniors Housing - McQueen Place LodgeVolunteer Activity Coordinator at GEF Seniors Housing - McQueen Place Lodge
Alexis IsonAlexis Ison
Client Advisor at Alexander McQueenClient Advisor at Alexander McQueen
BRIANA PARISHBRIANA PARISH
Department Leader at Earl Wooster High School & McQueen High SchoolDepartment Leader at Earl Wooster High School & McQueen High School
Simra AzizSimra Aziz
Registered Nurse at Alliance HumakareRegistered Nurse at Alliance Humakare
Grace ChauGrace Chau
WDHP Advisor at Treasury Board Secretariat, Ontario Public ServiceWDHP Advisor at Treasury Board Secretariat, Ontario Public Service