Miranda McQueen
Barrie, ON
Summary
Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused, effective at working with little supervision. Computer-savvy and team-oriented.
Overview
11
11
years of professional experience
Work History
Painter
McQueen Home Painting
04.2016 - Current
- Quote and directly work with customer regarding area, color, job, paint, product
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Provided customer with necessary information about products (ex, cost of material, paint) and unexpected changes on the job (ex, 3 coats instead of 2)
- Consistent communication with customer
- Provided material to correctly protect objects within area of work
- Created healthy bonds with a few different paint stores within Muskoka/Simcoe Area
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes
- Cleaned exterior of buildings using motorized power washer
- Consistently working on and improving skills within the trade
- Cleaned and properly stored all equipment and supplies at end of each workday and removed trash and debris from work areas
- Climbed ladders and went on the roof if needed to reach work area surfaces and observed safety protocols to prevent falls
- Worked flexible schedule, including some holidays and weekends, depending on shifting needs of each project
- Minimized disruption of client space and thoroughly cleaned up after completion of each job
- Protected all surfaces from damage and spills by using drop cloths prior to and during painting
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials
- Mixed and matched paints according to customer specifications
- Operated power and hand tools in safe and effective manner
- Cleaned and properly stored all equipment and supplies at end of each workday and removed trash and debris from work areas
- Evaluated completed work for quality and adherence to standards and client requirements.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Delivered high-quality painting services on time and within budget for a variety of clients.
Housekeeping Lead/Supervisor
Horseshoe Resort
09.2019 - 08.2022
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Improved overall cleanliness and organization of facility by implementing efficient housekeeping procedures.
- Conducted regular inspections to ensure adherence to safety, sanitation, and quality control guidelines.
- Evaluated employee performance and developed improvement plans.
- Facilitated team meetings for open communication among staff members and encouraged collaborative approach to problem-solving.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Removed bed sheets and towels from rooms
- Resolved guest complaints with prompt attention to detail, ensuring customer satisfaction throughout their stay at property.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Mentored new hires during onboarding process, facilitating smooth integration into our housekeeping team.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Managed staff of 8-10 housekeepers.
Supervisor
Tim Horton's
07.2017 - 08.2019
- Shift lead/Supervisor managing 8-12 staff at a time
- Making sure all employees are accounted for at all times applying positions and chores
- Completing tasks throughout the day involving counting tills, conducting logs, serving guests
- Documentation - Recording drive thru times, completing cash logs daily (excel)
- Reporting necessary information to management
- Food handling; making guests orders in fast-paced setting
- Greeting customers, taking their orders and making sure their orders are correctly given to said customer
- Contributing to necessary cleaning duties on shift (ex. Sweeping, mopping, dishes, wiping down surfaces/tables in the lobby, changing garbage's)
- • Prepping food (ex. Cheese, bacon, turkey, ham, cream cheese)
- Stocking all paper products needed
- Truck duties including, storing all products in proper places (paper/food/chemicals)
- Attending to all customer complaints/concerns/feedback
- Running store up to standard
- Conducting "Always Fresh" checks and Coffee Excellence
- Inventory
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collected, arranged, and input information into database system.
Housekeeper
Holiday Inn Express Hotel
06.2013 - 08.2016
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Disposed of trash and recyclable's each day to avoid waste buildup
- Transported cleaning products and equipment to and from utility rooms
- Verified that all storage areas and carts were clean and organized
- Quickly responded to requests from patrons for linens and bathroom/coffee items
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Cleaned and stocked 15-24 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
Advanced Diploma - Child And Youth Care
Georgian College
Orillia, ON04.2019
Skills
- Attention to Detail
- Dependable/Accountable
- Safety awareness
- Excellent Interpersonal communication
- Results-oriented
- Always interested in skill development
- Conflict resolution
- Aware of ethical responsibility, following policies and procedures while maintaining boundaries and respecting confidentiality
- Committed to contributing to healthy, harmonious work environments with respect for all team members
- Efficient under pressure
- Key Holder
- Team Player
Accomplishments
- #1 out of 172 hotels; Winning Metrics Award while working at Holiday Inn in 2016 naming it the top hotel in Canada within InterContinental Hotels Group.
Timeline
Housekeeping Lead/Supervisor
Horseshoe Resort
09.2019 - 08.2022
Supervisor
Tim Horton's
07.2017 - 08.2019
Painter
McQueen Home Painting
04.2016 - Current
Housekeeper
Holiday Inn Express Hotel
06.2013 - 08.2016
Advanced Diploma - Child And Youth Care
Georgian College