Miranda Matheson
Grande Prairie ,AB
Summary
Office Administrator with 10+ years of experience in multitasking and delivering prompt solutions. Skilled in managing workloads, greeting visitors, and handling incoming calls efficiently. Proven ability to create a positive work environment through professionalism and approachability.
Overview
13
13
years of professional experience
Work History
Office Administrator
Alberta Surgical Centre
Edmonton, AB
04.2009 - 12.2018
- Performed essential office tasks to support daily operations.
- Coordinated incoming courier deliveries and arranged outgoing shipments promptly.
- Delivered messages to respective personnel based on call inquiries.
- Provided assistance to the general manager in administrative tasks.
- Ensured accurate record-keeping of employee attendance and payroll data.
- Implemented an organized filing system for both physical and digital documents.
- Conducted accounts reconciliation and generated financial reports monthly.
- Oversaw ordering of office supplies, maintaining adequate stock levels.
Manager Assistant
Dollar Giant
St. Albert, AB
06.2007 - 04.2009
- Recruited, trained, and supervised staff while providing performance evaluations to enhance skills.
- Managed budgets and maintained accurate statistical and financial records for operational efficiency.
- Addressed customer queries and complaints, ensuring high levels of satisfaction.
- Oversaw pricing strategies and stock control to maximize profitability and achieve sales targets.
- Prepared promotional materials and displays to attract customers effectively.
- Collaborated with head office to align on business strategies and objectives.
- Executed opening and closing procedures to maintain store operations.
- Monitored cash intake and deposit records, increasing accuracy while reducing discrepancies.
Front Desk Agent
St. Albert Inn
St. Albert, AB
08.2005 - 06.2007
- Responsible for checking guests in and out of the Hotel
- Issues room keys, pamphlets, discount cards, etc
- Answers various questions from guests and arranges transportation for guests
- Computes bills, collects payment and makes change for guests
- Runs various reports on the computer for management
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day
- Write all wake-up call requests on specified form and enter on switchboard
- Complete welcome calls
- Clean and tidy front desk area
- Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions
- Provide information to staff and/or clients about special activities.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
Bellerose Composite
St. Albert, AB05.2005
Skills
- Microsoft Office, Sage 50
- Customer Relationship Management
- Office Management
- Managing Office Supply Inventory
- Time Management
- Inbound Phone Call Handling
- Maintaining Accounting Ledger
- Effective Written and Verbal Communication
- Microsoft Office
- Office Reception
- Deposit Collection
- Copying and Scanning
- Inventory Supplies
- Travel Coordination
- Postage Meter
- Staff Training
Timeline
Office Administrator
Alberta Surgical Centre
04.2009 - 12.2018
Manager Assistant
Dollar Giant
06.2007 - 04.2009
Front Desk Agent
St. Albert Inn
08.2005 - 06.2007
High School Diploma -
Bellerose Composite